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Here we provide a concise listing of 18 questions your organization should be asking any cloud providers being considered for your cloud project. (A broader list of questions is discussed in the next subsection about RFIs.) As part of the discovery phase of your formal cloud project, some of these questions may have been asked prior, but many of them will likely not have been addressed in prior discussions. Most of these questions have already been addressed in prior sections of this guide, but a "shopping list" is always handy, yes? Like the prior list, the ordering here means little, aside from perhaps an attempt at semi-logical progression from introduction to the provider to wrapping up agreements.<ref name="APHLBreaking17">{{cite web |url=https://www.aphl.org/aboutAPHL/publications/Documents/INFO-2017Jun-Cloud-Computing.pdf |format=PDF |title=Breaking Through the Cloud: A Laboratory Guide to Cloud Computing |author=Association of Public Health Laboratories |publisher=Association of Public Health Laboratories |date=2017 |accessdate=21 August 2021}}</ref><ref name="IFAhelp20">{{cite web |url=https://www.mynewlab.com/blog/a-helpful-guide-to-cloud-computing-in-a-laboratory/ |title=A Helpful Guide to Cloud Computing in a Laboratory |work=InterFocus Blog |publisher=InterFocus Ltd |date=05 October 2020 |accessdate=21 August 2021}}</ref><ref name="EusticeUnder18">{{cite web |url=https://legal.thomsonreuters.com/en/insights/articles/understanding-data-privacy-and-cloud-computing |title=Understand the intersection between data privacy laws and cloud computing |author=Eustice, J.C. |work=Legal Technology, Products, and Services |publisher=Thomson Reuters |date=2018 |accessdate=21 August 2021}}</ref><ref name="WardCloud19">{{cite web |url=https://www.labmanager.com/business-management/cloud-computing-for-the-laboratory-736 |title=Cloud Computing for the Laboratory: Using data in the cloud - What it means for data security |author=Ward, S. |work=Lab Manager |date=09 October 2019 |accessdate=21 August 2021}}</ref><ref name="LBMCNine21">{{cite web |url=https://www.lbmc.com/blog/questions-cloud-service-providers/ |title=Nine Due Diligence Questions to Ask Cloud Service Providers |author=LBMC |work=LBMC Blog |date=24 February 2021 |accessdate=21 August 2021}}</ref><ref name="TRThree21">{{cite web |url=https://legal.thomsonreuters.com/blog/3-questions-you-need-to-ask-your-cloud-vendors/ |title=Three questions you need to ask your cloud vendors |author=Thomson Reuters |work=Thomson Reuters Legal Blog |date=03 March 2021 |accessdate=21 August 2021}}</ref>
{{Saved book
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# What experience do you have working with laboratory customers in our specific industry?
==''Introduction to Quality and Quality Management Systems''==
# Can your solution readily integrate with our other systems and business processes, making it easier for our end users to perform their tasks?
{{ombox
# What is the average total historical downtime for the service(s) we're interested in?
| type      = content
# Do we receive comprehensive downtime support in the case of downtime?
| style    = width: 500px;
# Where are your servers located, and how is data securely transferred to and from those servers?
| text      = This book should not be considered complete until this message box has been removed. This is a work in progress.
# Who will have access to our data (including subcontractors), and what credentials, certifications, and compliance training do they have?
}}
# Will our sensitive and regulated data be stored on a machine dedicated to complying with the necessary regulations?
The goal of this short volume is to act as an introduction to the quality management system. It collects several articles related to quality, quality management, and associated systems.
# How segregated is our cloud data from another customer's, i.e., will lapses of security of another customer's cloud affect our cloud? (It typically won't, but asking the question will hopefully prompt the provider to better explain how your data is segregated.)
# Do you have documented data security policies?
# How do you test your platform's security?
# What are your policies for security audits, intrusion detection, and intrusion reporting?
# What data logging information is kept and acted upon in relation to our data?
# How thorough are those logs and can we audit them on-demand?
# For HIPAA-eligible data (e-PHI) we may have, will you sign a business associate agreement?
# What happens to our data should the contract expire or be terminated?
# What happens to our data should you go out of business or suffer a catastrophic event?
# Can we use your interface to extract our data when we want, and in what format will it be?
# Are your support services native or outsourced/offshored?


==References==
;1. What is quality?
{{Reflist|colwidth=30em}}
:''Key terms''
:[[Quality (business)|Quality]]
:[[Quality assurance]]
:[[Quality control]]
:''The rest''
:[[Data quality]]
:[[Information quality]]
:[[Nonconformity (quality)|Nonconformity]]
:[[Service quality]]
;2. Processes and improvement
:[[Business process]]
:[[Process capability]]
:[[Risk management]]
:[[Workflow]]
;3. Mechanisms for quality
:[[Acceptance testing]]
:[[Conformance testing]]
:[[Clinical quality management system]]
:[[Continual improvement process]]
:[[Corrective and preventive action]]
:[[Good manufacturing practice]]
:[[Malcolm Baldrige National Quality Improvement Act of 1987]]
:[[Quality management]]
:[[Quality management system]]
:[[Total quality management]]
;4. Quality standards
:[[ISO 9000]]
:[[ISO 13485]]
:[[ISO 14000|ISO 14001]]
:[[ISO 15189]]
:[[ISO/IEC 17025]]
:[[ISO/TS 16949]]
;5. Quality in software
:[[Software quality]]
:[[Software quality assurance]]
:[[Software quality management]]
 
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Latest revision as of 19:46, 9 February 2022

Introduction to Quality and Quality Management Systems
Time-Quality-Money.png
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Introduction to Quality and Quality Management Systems

This book should not be considered complete until this message box has been removed. This is a work in progress.

The goal of this short volume is to act as an introduction to the quality management system. It collects several articles related to quality, quality management, and associated systems.

1. What is quality?
Key terms
Quality
Quality assurance
Quality control
The rest
Data quality
Information quality
Nonconformity
Service quality
2. Processes and improvement
Business process
Process capability
Risk management
Workflow
3. Mechanisms for quality
Acceptance testing
Conformance testing
Clinical quality management system
Continual improvement process
Corrective and preventive action
Good manufacturing practice
Malcolm Baldrige National Quality Improvement Act of 1987
Quality management
Quality management system
Total quality management
4. Quality standards
ISO 9000
ISO 13485
ISO 14001
ISO 15189
ISO/IEC 17025
ISO/TS 16949
5. Quality in software
Software quality
Software quality assurance
Software quality management


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