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This guide has, at least indirectly, addressed the question of what makes a cloud provider what they are. But let's collect some of those disparate thoughts spread across the prior chapters to paint a portrait of an average cloud provider. Broadly speaking, a cloud provider could be a public cloud provider such as Amazon Web Services (AWS) or Google Cloud, a hybrid cloud provider like Dell Technologies Cloud, a multicloud provider such as VMware Cloud, or any of thousands of software developers offering a [[software as a service]] (SaaS) option. These providers offer one or more services under various service models, using either their own cloud computing infrastructure, or—as is the case with some software vendors—through the use of another company's cloud computing infrastructure. But in the end, they are all offering a service. Yes, there is actually something tangible (a cloud product) associated with this service, but the actual provision, maintenance, security management, etc. of the product is part of the offered service to you, the customer.
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A cloud service being both a service and a tangible product, the average cloud provider will also intertwine their service with their product as part of their interactions with your lab. When engaging with your lab, they will ideally<ref name="Charles7Things20">{{cite web |url=https://smallbiztrends.com/2016/10/selling-services.html |title=7 Things You Need to Know About Selling Services |author=Charles, J. |work=Small Business Trends |date=13 July 2020 |accessdate=21 August 2021}}</ref>:
==''Introduction to Quality and Quality Management Systems''==
{{ombox
| type      = content
| style    = width: 500px;
| text      = This book should not be considered complete until this message box has been removed. This is a work in progress.
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The goal of this short volume is to act as an introduction to the quality management system. It collects several articles related to quality, quality management, and associated systems.


* strike up a good rapport with your organization;
;1. What is quality?
* make a genuine attempt to understand your organization's needs;
:''Key terms''
* assist you with envisioning the positive outcomes using the service;
:[[Quality (business)|Quality]]
* be attentive to you feelings and concerns about their service;
:[[Quality assurance]]
* provide testimonials and case studies; and
:[[Quality control]]
* demonstrate how they are uniquely positioned to provide their service.
:''The rest''
:[[Data quality]]
:[[Information quality]]
:[[Nonconformity (quality)|Nonconformity]]
:[[Service quality]]
;2. Processes and improvement
:[[Business process]]
:[[Process capability]]
:[[Risk management]]
:[[Workflow]]
;3. Mechanisms for quality
:[[Acceptance testing]]
:[[Conformance testing]]
:[[Clinical quality management system]]
:[[Continual improvement process]]
:[[Corrective and preventive action]]
:[[Good manufacturing practice]]
:[[Malcolm Baldrige National Quality Improvement Act of 1987]]
:[[Quality management]]
:[[Quality management system]]
:[[Total quality management]]
;4. Quality standards
:[[ISO 9000]]
:[[ISO 13485]]
:[[ISO 14000|ISO 14001]]
:[[ISO 15189]]
:[[ISO/IEC 17025]]
:[[ISO/TS 16949]]
;5. Quality in software
:[[Software quality]]
:[[Software quality assurance]]
:[[Software quality management]]


Again, being a service, the CSP will ideally have a knowledgeable and experienced team of individuals who understand the various aspects of providing a cloud service. It may be difficult to ascertain how knowledgeable and experienced the overall team is, but, assuming your communications become more than an initial inquiry, you may eventually reach a point where you're assigned a service agent. That person will hopefully be able to answer all your questions or be able to quickly get answers for you. Based upon the questions you ask of that agent, you should gain confidence in their knowledge about the product, as well as address how it relates to the industry your laboratory serves. If the cloud provider is providing a SaaS solution, they should be able to demonstrate the solution for you and provide additional feedback in a recorded question and answer session, all of which can be referred back to by your lab at a later date. Tangentially, the CSP and its service agent should also be able to guide you to documentation and even case studies demonstrating how they are able to help your laboratory be successful in the cloud, while also finding that success in a secure and regulated manner.
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Through their interactions with you, the CSP should also be able to demonstrate expertise in security, compliance, and data migration. They may do this through meaningful conversation, as well as by making critical documents such as their SOC 2 audit report available to you. They will also discuss their shared responsibility model with you and what that means contractually. If certain aspects of security appear to be amiss from a proposed contract, the provider will ideally be flexible enough to attach additional clauses and assurances, where reasonable, to help alleviate your lab's security concerns. Data migration concerns should also be addressed by detailing the infrastructure behind the service you want to use and how that infrastructure may impact your lab and its data. This includes addressing the nuances of the CSP's cloud storage and archiving systems, as well as any risk management strategies that may impact your more sensitive data.
 
Finally, the CSP should be upfront about support, warranty, and costs. If your laboratory is operating on a twenty-four hour basis and something goes wrong at 2:00 a.m., the CSP should be there to provide support (as long as its stipulated for the services you're contracted for) at that hour. Those cloud services will also come with appropriate warranties for performance, compliance, non-infringement, etc.<ref name="ParksKey18">{{cite web |url=https://www.internationallawoffice.com/Newsletters/Tech-Data-Telecoms-Media/USA/Hunton-Williams-LLP/Key-Issues-When-Contracting-for-Cloud-Services |archiveurl=https://web.archive.org/web/20210331232429/https://www.internationallawoffice.com/Newsletters/Tech-Data-Telecoms-Media/USA/Hunton-Williams-LLP/Key-Issues-When-Contracting-for-Cloud-Services |title=Key issues when contracting for cloud services |author=Parks, R.S.; Voorheis, K.; Glenn, H.M. |work=International Law Office |date=01 May 2018 |archivedate=21 August 2021 |accessdate=21 August 2021}}</ref> And the costs provided to you, as well as future price changes, should be transparently communicated to you and your lab at all steps of the professional relationship.
 
==References==
{{Reflist}}

Latest revision as of 19:46, 9 February 2022

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Introduction to Quality and Quality Management Systems

This book should not be considered complete until this message box has been removed. This is a work in progress.

The goal of this short volume is to act as an introduction to the quality management system. It collects several articles related to quality, quality management, and associated systems.

1. What is quality?
Key terms
Quality
Quality assurance
Quality control
The rest
Data quality
Information quality
Nonconformity
Service quality
2. Processes and improvement
Business process
Process capability
Risk management
Workflow
3. Mechanisms for quality
Acceptance testing
Conformance testing
Clinical quality management system
Continual improvement process
Corrective and preventive action
Good manufacturing practice
Malcolm Baldrige National Quality Improvement Act of 1987
Quality management
Quality management system
Total quality management
4. Quality standards
ISO 9000
ISO 13485
ISO 14001
ISO 15189
ISO/IEC 17025
ISO/TS 16949
5. Quality in software
Software quality
Software quality assurance
Software quality management


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