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| Often referred to as simply a medical or clinical laboratory, the medical diagnostics lab performs tests on clinical specimens in order to get information about the health of a patient as it pertains to the diagnosis, treatment, and prevention of disease.<ref name="MedLabTech">{{cite book |title=Textbook of Medical Laboratory Technology |chapter=Chapter 1: Laboratory |author=Sood, R. |url=https://books.google.com/books?id=hpNhAQAACAAJ |pages=01–28 |year=2006 |publisher=Jaypee Brothers Publishers |isbn=818061591X}}</ref> An additional definition is provided by the [[Clinical Laboratory Improvement Amendments]] (CLIA) program, as "a facility that performs testing on materials derived from the human body for the purpose of providing information for the diagnosis, prevention, or treatment of any disease or impairment of, or assessment of the health of, human beings."<ref name="CLIACDCLab">{{cite web |url=https://www.cms.gov/Regulations-and-Guidance/Legislation/CLIA/downloads/HowObtainCertificateofWaiver.pdf |format=PDF |title=CLIA - How to Obtain a CLIA Certificate of Waiver |publisher=Centers for Disease Control and Prevention |date=March 2019 |accessdate=18 November 2021}}</ref>
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| At a basic level, the medical laboratory, whether chemistry or pathology, operates like many other analytical testing laboratories. However, there are a few nuances between the medical laboratory and other analytical laboratories. Aside from handling human and animal specimens, one of these differences is the need to have a specific unidirectional workflow. This is intended to both minimize the risk of biohazard contamination and to establish assurance that sample cross contamination is minimized.<ref name="ChenGood09">{{cite journal |url=https://www.cdc.gov/mmwr/preview/mmwrhtml/rr5806a1.htm |title=Good Laboratory Practices for Molecular Genetic Testing for Heritable Diseases and Conditions |author=Chen, B.; Gagnon, M.; Shahangian, S. et al. |journal=Morbidity and Mortality Weekly Report |volume=58 |issue=RR06 |pages=1–29 |date=12 June 2009 |accessdate=18 November 2021}}</ref><ref name="VianaGood11">{{cite book |title=Wide Spectra of Quality Control |chapter=Chapter 3: Good Clinical Laboratory Practice (GCLP) for Molecular Based Tests Used in Diagnostic Laboratories |author=Viana, R.V.; Wallis, C.L. |editor=Isin, A. |url=https://cdn.intechopen.com/pdfs/23728.pdf |format=PDF |pages=29–52 |year=2011 |publisher=InTech |isbn=9789533076836}}</ref> Another major difference concerns the regulations governing the management of patient data (e.g., the [[Health Insurance Portability and Accountability Act]] [HIPAA] in the U.S. and General Data Protection Regulation [GDPR] in Europe). This creates a significant challenge not generally experienced by other types of analytical laboratories.
| | ==''Introduction to Quality and Quality Management Systems''== |
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| | The goal of this short volume is to act as an introduction to the quality management system. It collects several articles related to quality, quality management, and associated systems. |
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| In most parts of the world, the medical laboratory is either attached to a [[hospital]], performing tests on their patients, or acts as a private (or public) laboratory that receives analysis requests and samples from physicians, insurance companies, clinical research sites, and other health clinics for analysis. In cases where a particularly specialized analysis is required and a standard medical laboratory is not equipped to handle it, a research laboratory with the appropriate equipment and expertise may be employed. In other cases, a laboratory may decide it's simply more cost effective to contract more specialized, less common analyses out to specialized medical labs rather than heavily invest in the equipment and training to perform such analyses. Examples include the molecular diagnostics and cytogenetics laboratory, which provide diagnoses and treatment options for genetic or [[cancer]]-related disorders.
| | ;1. What is quality? |
| | :''Key terms'' |
| | :[[Quality (business)|Quality]] |
| | :[[Quality assurance]] |
| | :[[Quality control]] |
| | :''The rest'' |
| | :[[Data quality]] |
| | :[[Information quality]] |
| | :[[Nonconformity (quality)|Nonconformity]] |
| | :[[Service quality]] |
| | ;2. Processes and improvement |
| | :[[Business process]] |
| | :[[Process capability]] |
| | :[[Risk management]] |
| | :[[Workflow]] |
| | ;3. Mechanisms for quality |
| | :[[Acceptance testing]] |
| | :[[Conformance testing]] |
| | :[[Clinical quality management system]] |
| | :[[Continual improvement process]] |
| | :[[Corrective and preventive action]] |
| | :[[Good manufacturing practice]] |
| | :[[Malcolm Baldrige National Quality Improvement Act of 1987]] |
| | :[[Quality management]] |
| | :[[Quality management system]] |
| | :[[Total quality management]] |
| | ;4. Quality standards |
| | :[[ISO 9000]] |
| | :[[ISO 13485]] |
| | :[[ISO 14000|ISO 14001]] |
| | :[[ISO 15189]] |
| | :[[ISO/IEC 17025]] |
| | :[[ISO/TS 16949]] |
| | ;5. Quality in software |
| | :[[Software quality]] |
| | :[[Software quality assurance]] |
| | :[[Software quality management]] |
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| Like other analytical laboratories, regulations, laws, and standards typically drive how vital aspects of the laboratory operate. In the United States, clinical laboratories are primarily regulated by the [[United States Department of Health and Human Services|Department of Health and Human Services]]. Inside that infrastructure are sub-entities like the [[Centers for Disease Control and Prevention]] (CDC) and the [[Centers for Medicare and Medicaid Services]] (CMS) to apply standards and regulations through their respective Laboratory Quality Assurance and Standardization Programs, and the Clinical Laboratory Improvement Amendments.<ref name="DHHS_HHS19">{{cite web |url=https://www.hhs.gov/about/agencies/orgchart/index.html |title=HHS Organizational Chart |publisher=U.S. Department of Health & Human Services |date=31 December 2019 |accessdate=18 November 2021}}</ref><ref name="CDCLaboratory17">{{cite web |url=https://www.cdc.gov/labstandards/ |title=Laboratory Quality Assurance and Standardization Programs |publisher=Centers for Disease Control and Prevention |date=25 July 2017 |accessdate=18 November 2021}}</ref><ref name="CMS_CLIA">{{cite web |url=https://www.cms.gov/regulations-and-guidance/legislation/clia |title=Clinical Laboratory Improvement Amendments (CLIA) |publisher=Centers for Medicare and Medicaid Services |date=16 November 2021 |accessdate=18 November 2021}}</ref> Although generally not as strict as the regulations regarding pharmaceutical and diagnostic manufacturers, the regulations affecting the medical laboratory nonetheless act as a significant hurdle to managing the overall operations of the laboratory, from acquiring customers and samples, to testing, reporting results, and handling billing for the completed tests.
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| Internationally, regulatory bodies vary from country to country. However, organizations like the not-for-profit Clinical and Laboratory Standards Institute (CLSI)<ref name="CLSIAbout">{{cite web |url=https://clsi.org/about/ |title=About CLSI |publisher=Clinical and Laboratory Standards Institute |accessdate=18 November 2021}}</ref> and associations like the Research Quality Association (RQA)<ref name="RQAAbout">{{cite web |url=https://www.therqa.com/about/ |title=What is RQA? |publisher=Research Quality Association |accessdate=18 November 2021}}</ref> exist to promote a more global approach to regulations and guidance affecting medical diagnostic and research laboratories. Additionally, a set of Good Clinical Laboratory Practice standards—originally developed in 2002 and since adopted by the World Health Organisation (WHO), non-governmental organizations (NGOs), and research institutions worldwide—provide guidance on implementing laboratory practices that are critical for laboratory operations around the world.<ref name="RQAGCLP">{{cite web |url=https://www.therqa.com/resources/publications/booklets/good-clinical-laboratory-practice-booklet/ |title=Good Clinical Laboratory Practice (GCLP) |publisher=Research Quality Association |date=January 2012 |accessdate=18 November 2021}}</ref><ref name="GCLPEzzelle">{{cite journal |title=Guidelines on Good Clinical Laboratory Practice - Bridging Operations between Research and Clinical Research Laboratories |author=Ezzelle, J.; Rodriguez-Chavez, I.R.; Darden, J.M. et al. |journal=Journal of Pharmaceutical and Biomedical Analysis |volume=46 |issue=1 |pages=18–29 |year=2008 |doi=10.1016/j.jpba.2007.10.010 |pmid=18037599 |pmc=PMC2213906}}</ref>
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| ====1.1.1 Pathology====
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| [[File:Blood clot.jpg|right|thumb|Pathological view of a blood clot]]Pathology is at the heart of a medical laboratory's operations. In the context of modern medical treatment, the laboratory practice of pathology involves analytical workflow, which falls within the contemporary medical field of "general pathology," and the associated determination of the causes and effects of disease and other medical ailments. General pathology is broadly composed of a number of distinct but inter-related medical specialties that involve the analysis of tissue, cell, and body fluid specimens to better understand the cause, pathogenesis, morphologic changes, and clinical manifestations of a disease.<ref name="KumarRobbins09">{{cite book |title=Robbins and Cotran Pathologic Basis of Disease, Professional Edition |editor=Kumar, V.; Abbas, A.; Fausto, N.; Aster, J. |publisher=Saunders Elsevier |edition=8th |year=2010 |isbn=9781416031215}}</ref> In common medical practice, general pathology is mostly concerned with analyzing known clinical abnormalities that are markers or precursors for both infectious and non-infectious disease and is conducted by experts in one of two major specialties: [[anatomical pathology]] and [[clinical pathology]]. Additional subspecialties of pathology may further specialize in specific diseases (such as cancer) or situational focuses (such as cause of death).
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| '''1.1.1.1 Anatomical vs. clinical pathology'''
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| Anatomical (or "anatomic") pathology is a medical specialty of pathology that is concerned with the gross, microscopic, chemical, immunologic, and molecular examination of organs, tissues, and whole bodies (as in autopsy) to determine the presence of disease. Its subspecialties include surgical pathology (e.g., neuropathology, dermatopathology, etc.), cytopathology, and forensic pathology.<ref name="AdelmanForensic09">{{cite book |url=https://books.google.com/books?id=x5FftcZOv1UC&pg=PA3 |title=Forensic Medicine |author=Adelman, H.C. |publisher=Infobase Publishing |pages=3–4 |year=2009 |isbn=1438103816}}</ref> Clinical pathology, however, is concerned with the diagnosis of disease based on the laboratory analysis of bodily fluids such as blood, urine, and tissues using the tools of chemistry, microbiology, [[hematology]], and molecular analysis. Its subspecialties include hematopathology, immunopathology, and molecular pathology.<ref name="AdelmanForensic09" /> Both anatomical and clinical pathologists work in close collaboration with clinical scientists (i.e., clinical biochemists, clinical microbiologists, etc.), medical technologists, surgeons, [[hospital]] administrators, and referring physicians to ensure the accuracy and optimal utilization of laboratory testing. Yet some argue the distinction between anatomic and clinical pathology is increasingly blurred by the introduction of molecular technologies that require new expertise and the need to provide patients and referring physicians with integrated diagnostic reports.<ref name="FriedbergEvolv13">{{cite web |url=https://scholarlycommons.libraryinfo.bhs.org/all_works/7637/ |work=2013 Summer Anatomic Pathology Conference |title=Evolving Changes in Health Care and Implications for Pathology and Laboratory Practice |publisher=Florida Society of Pathologists |author=Friedberg, R. |quote=The advent of molecular pathology and molecular imaging tools only serves to further blur the distinction between anatomic and clinical pathology... |date=July 2013 |accessdate=18 November 2021}}</ref><ref name="PaxtonAllFor11">{{cite web |url=http://www.captodayonline.com/Archives/0211/0211a_cp_ap.html |title=All for one—unifying CP and AP data |author=Paxton, A. |work=CAP Today |quote=Traditionally, CP systems are based on discrete data elements while AP systems are based on blocks of text. But that distinction is starting to blur, because AP is moving to synoptic reporting, and that includes the creation of discrete data components as well as textual reporting |publisher=College of American Pathologists |date=February 2011 |accessdate=18 November 2021}}</ref>
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| Regardless, some differences between anatomical and clinical pathology remain distinct<ref name="ParkAnatom12">{{cite journal |title=Anatomic Pathology Laboratory Information Systems: A Review |journal=Advances in Anatomic Pathology |author=Park, S.L.; Pantanowitz, L.; Sharma, G. et al. |volume=19 |issue=2 |page=81–96 |year=2012 |doi=10.1097/PAP.0b013e318248b787 |pmid=22313836}}</ref>:
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| * Specific dictionary-driven tests are found in clinical pathology environments, but not so much in anatomic pathology environments.
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| * Ordered anatomic pathology tests typically require more [[information]] than clinical pathology tests.
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| * A single anatomic pathology order may be comprised of several tissues from several organs; clinical pathology orders usually do not.
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| * Anatomic pathology specimen collection may be a procedural, multi-step process, while clinical pathology specimen collection is routinely more simple.
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| The differences between the two may appear to be small, but a differentiation in laboratory workflow between the two is apparent, to the point that developers of [[laboratory information system]]s (LIS) and anatomic pathology computer systems used in the pathology fields have created different functionality for them. Specimen collection, receipt, and tracking; work distribution; and report generation may vary–sometimes significantly–between the two, requiring targeted functionality in the utilized software.<ref name="HenricksLIS12Arch">{{cite web |url=http://www.pathinformatics.pitt.edu/sites/default/files/2012Powerpoints/01HenricksTues.pdf |archiveurl=https://web.archive.org/web/20150910050825/http://www.pathinformatics.pitt.edu/sites/default/files/2012Powerpoints/01HenricksTues.pdf |format=PDF |title=LIS Basics: CP and AP LIS Design and Operations |work=Pathology Informatics 2012 |author=Henricks, W.H. |date=09 October 2012 |archivedate=10 September 2015 |accessdate=18 November 2021}}</ref><ref name="CliffordTheEvo11">{{cite web |url=https://www.mlo-online.com/home/article/13004085/the-evolving-lis-needs-to-be-everything-for-todays-laboratories |title=The evolving LIS needs to be "everything" for today's laboratories |author=Clifford, L.-J. |work=Medical Laboratory Observer |publisher=Endeavor Business Media, LLC |date=August 2011 |accessdate=18 November 2021}}</ref>
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| '''1.1.1.2 Forensic pathology'''
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| Typically associated with a medical examiner or coroner, forensic pathology is focused on identifying and determining the cause of death of an individual. This includes not only the analysis of wounds and injuries but also full tissue specimens, identifying traumas—as well as chemical, biological, and solid foreign bodies and contaminates—that may have played a role in the individual's death. Anatomic pathology plays an important part of the examiner's analyses—represented by the forensic pathologist's required training—though clinical pathology also plays a role.<ref name="PrahlowIntro">{{cite book |url=https://books.google.com/books?id=rF1WTiX0nHEC&pg=PA35 |chapter=Chapter 3: Introduction to Forensic Pathology |title=Forensic Pathology for Police, Death Investigators, Attorneys, and Forensic Scientists |author=Prahlow, J. |publisher=Humana Press |pages=35–48 |year=2010 |isbn=9781588299758 |doi=10.1007/978-1-59745-404-9}}</ref> Outside the gross examination of a body, the forensic pathologist will rely on the lab to conduct a variety of analyses. Whole organs and slides containing cross-sectional slivers of organs, as well as blood, urine, bile, and vitreous humor may be analyzed for toxicology, DNA typing, infectious diseases, disorders, or other chemical tests.<ref name="AACCTheWorld19">{{cite web |url=https://www.testing.com/articles/forensic-testing/ |title=The World of Forensic Laboratory Testing |work=Testing.com |publisher=OneCare Media |date=09 November 2021 |accessdate=18 November 2021}}</ref> In particular, maintaining chain of custody for such specimens is vital to ensure analyses are correct and evidence is not compromised. Though a medical laboratory, the forensic pathology laboratory isn't held to the same CLIA standards; they must be accredited by a related organization such as [[The American Society of Crime Laboratory Directors/Laboratory Accreditation Board]] to ensure the lab operates at prescribed standards.<ref name="AACCTheWorld19" />
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| ====1.1.2 Physician office lab====
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| [[File:Rapid point-of-care syphilis test-CDC.jpg|right|thumb|Point-of-care devices such as this rapid syphilis test are commonly used in the POL.]]The physician office lab, or POL, is a physician-, partnership-, or group-maintained [[laboratory]] that performs medical diagnostic tests or examines specimens in order to diagnose, prevent, and/or treat a disease or impairment in a patient as part of the physician practice.<ref name="CMSPOLDef">{{cite web |url=https://www.cms.gov/Regulations-and-Guidance/Guidance/Manuals/downloads/clm104c16.pdf |format=PDF |title=Chapter 16 - Laboratory Services |work=Medicare Claims Processing Manual |publisher=Centers for Medicare and Medicaid Services |date=09 March 2021 |accessdate=18 November 2021}}</ref><ref name="WasPOLEP">{{cite web |url=https://www.wadsworth.org/regulatory/polep |title=Physician Office Laboratory Evaluation Program (POLEP) |publisher=Wadsworth Center New York State Department of Health |accessdate=18 November 2021}}</ref> The POL shows up in primary care physician offices as well as the offices of specialists like urologists, hematologists, gynecologists, and endocrinologists. In many countries like the United States, the POL is considered a clinical laboratory and is thus regulated by federal, state, and/or local laws affecting such laboratories.<ref name="WasPOLEP" /><ref name="CDPHLabs">{{cite web |url=http://www.cdph.ca.gov/programs/lfs/Documents/POL-FAQ.pdf |archiveurl=https://web.archive.org/web/20161229143212/http://www.cdph.ca.gov/programs/lfs/Documents/POL-FAQ.pdf |format=PDF |title=Physician Office Laboratories or Clinics - Frequently Asked Questions about Clinical Laboratory Licensing and Registration |publisher=California Department of Public Health |date=May 2008 |archivedate=29 December 2016 |accessdate=03 January 2020}}</ref> In October 2021, the [[Centers for Medicare and Medicaid Services]] (CMS) reported 41% of all CLIA-approved laboratories in the United States (130,335) were physician office laboratories.<ref name="CMSDec13Count">{{cite web |url=https://www.cms.gov/Regulations-and-Guidance/Legislation/CLIA/downloads/factype.pdf |format=PDF |title=Laboratories by Type of Facility |publisher=Centers for Medicare and Medicaid Services |date=October 2021 |accessdate=18 November 2021}}</ref> However, as of 2014, POLs were estimated to be processing only about nine percent of all clinical laboratory tests.<ref name="KalHow14Arch">{{cite web |url=http://www.kaloramainformation.com/article/2014-11/How-and-Where-IVD-Will-Find-Growth-Global-POL-Market-%E2%80%93-Part-2 |archiveurl=https://web.archive.org/web/20150417204832/http://www.kaloramainformation.com/article/2014-11/How-and-Where-IVD-Will-Find-Growth-Global-POL-Market-%E2%80%93-Part-2 |title=How and Where IVD Will Find Growth in the Global POL Market – Part 2 |publisher=Kalorama Information |date=November 2014 |archivedate=17 April 2015 |accessdate=03 January 2020}}</ref>
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| Testing and reporting at a POL, at least in the U.S., is largely concentrated on the realm of waived CLIA testing. As of October 2021, 68% of the POLs in the United States were primarily running CLIA waived tests.<ref name="CMS13Enroll">{{cite web |url=https://www.cms.gov/Regulations-and-Guidance/Legislation/CLIA/Downloads/statupda.pdf |format=PDF |title=Enrollment, CLIA exempt states, and certification of accreditation by organization |author=Centers for Medicare and Medicaid Services, Division of Laboratory Services |date=October 2021 |accessdate=18 November 2021}}</ref> CLIA test complexity has three levels: high, moderate, and waived.<ref name="CDCTestCom">{{cite web |url=https://www.cdc.gov/clia/test-complexities.html |title=Clinical Laboratory Improvement Amendments (CLIA): Test complexities |author=Centers for Disease Control and Prevention |date=06 August 2018 |accessdate=18 November 2021}}</ref> Waived tests are simple to perform and have a relatively low risk of an incorrect test result. Moderately complex tests include tests like provider performed microscopy (PPM), which requires the use of a microscope during the office visit. Providers that want to perform PPM tests must be qualified to do so under CLIA regulations.<ref name="CDCTestCom" /> High-complexity tests require the most regulation. These tests are the most complicated and run the highest risk of an inaccurate result, as determined during the [[Food and Drug Administration]] (FDA) pre-market approval process. Tests may come from the manufacturer with their complexity level on them, or one can search the FDA database to determine the complexity of the test.<ref name="CDCTestCom" />
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| Commonly performed tests include<ref name="UHOxInOffice">{{cite web |url=https://www.oxhp.com/secure/policy/in_office_laboratory_testing_and_procedures_list.pdf |format=PDF |title=UnitedHealthcare Oxford's in-office laboratory testing and procedures list |author=UnitedHealthcare Oxford |date=01 January 2018 |accessdate=18 November 2021}}</ref>:
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| * urine analysis
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| * urine pregnancy
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| * blood occult
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| * glucose blood
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| * pathology consultation during surgery
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| * crystal identification by microscope
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| * sperm identification and analyses
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| * bilirubin total
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| * blood gasses
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| * complete blood count
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| * bone marrow smear
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| * blood bank services
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| * transfusion medicine
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| ====1.1.3 Integrative medicine lab====
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| Dr. Ralph Snyderman, Director of the Center for Personalized Health Care at Duke University, defines integrative medicine as a process that creates and encourages "a seamless engagement by patients and caregivers in the full range of physical, psychological, social, preventive, and therapeutic factors known to be effective and necessary for the achievement of optimal health over the course of one's life."<ref name="SnydermanInteg11">{{cite web |url=https://www.scripps.org/assets/documents/ralph_snyderman_md_03-30-11.pdf |format=PDF |title=Integrative Medicine: A Comprehensive Approach to Personalized Care |author=Snyderman, R. |work=Scripps Clinic Green Hospital Grand Rounds |date=30 March 2011 |accessdate=18 November 2021}}</ref> This type of personalized healthcare takes a more holistic approach to the causes of illnesses, including the biological, behavioral, psychosocial, and environmental contributors.<ref name="BravewellInteg15">{{cite web |url=https://bravewell.org/integrative_medicine/ |title=Integrative Medicine |publisher=The Bravewell Collaborative |date=2015 |accessdate=18 November 2021}}</ref> Some medical laboratories such as those found within Duke Integrative Medicine<ref name="BravewellDuke15">{{cite web |url=https://bravewell.org/current_projects/clinical_network/duke_center/ |title=Duke Integrative Medicine |publisher=The Bravewell Collaborative |date=2015 |accessdate=18 November 2021}}</ref>, as well as Harvard Medical School's Contemplative Neuroscience and Integrative Medicine Laboratory<ref name="HarvardCNIM20">{{cite web |url=https://davidvago.bwh.harvard.edu/contemplative-neuroscience-and-integrative-medicine-cnim-laboratory/ |title=Contemplative Neuroscience and Integrative Medicine (CNIM) Laboratory |work=David R. Vago - Brigham and Women's Hospital |publisher=Harvard Medical School |date=2020 |accessdate=18 November 2021}}</ref>, include an integrative medicine approach to their medical diagnostic and research activities. Laboratories associated with integrative medicine approaches are quite similar to standard medical laboratories, though, broadly speaking, they may focus more on nutritional, metabolic, and toxicity test types.<ref name="BralleyBasic">{{cite book |url=https://books.google.com/books?id=CpXVAwgOv7sC&pg=PT11 |chapter=Chapter 1: Basic Concepts |title=Laboratory Evaluations for Integrative and Functional Medicine |author=Bralley, J.A.; Lord, R.S. |publisher=MetaMetrix Institute |edition=2nd |pages=1–16 |year=2008 |isbn=0967394945}}</ref>
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| ==References==
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| {{Reflist|colwidth=30em}}
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