Difference between revisions of "User:Shawndouglas/sandbox/sublevel1"

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<div class="nonumtoc">__TOC__</div>
{{Saved book
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|title=Introduction to Quality and Quality Management Systems
| type      = notice
|subtitle=
| style    = width: 960px;
|cover-image=Time-Quality-Money.png
| text      = This is sublevel1 of my sandbox, where I play with features and test MediaWiki code. If you wish to leave a comment for me, please see [[User_talk:Shawndouglas|my discussion page]] instead.<p></p>
|cover-color=#fffccc
| setting-papersize = A4
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==Sandbox begins below==
==''Introduction to Quality and Quality Management Systems''==
The intention of this document is 1. to assist labs searching for a [[laboratory informatics]] product with identifying their system needs and 2. to help labs better determine if a specific vendor/product meets their requirements in the form of a request for information (RFI). The idea is to allow users to incorporate a standardized specifications sheet in their comparison of various laboratory informatics products.
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| type      = content
This questionnaire lists the extensive requirements of a [[scientific data management system]] (SDMS). It attempts to be comprehensive and includes many items that do not apply to every lab. Additionally, some laboratories' requirements include a functionality item not common to other labs. The last section, 1.5 "Custom functions," is designed for the vendor to insert any additional functionality that doesn't fall under the categories provided.
| style   = width: 500px;
 
| text      = This book should not be considered complete until this message box has been removed. This is a work in progress.
When referencing a particular item for someone else, use the section number followed by the requirement letter, e.g. 1.4.2.a for "The system architecture is modular or extensible and can easily and efficiently be modified to facilitate the addition of new functionality as business needs change."
 
===Requirement code and notes===
 
In responding to each requirement, the vendor must select a requirement code from the following:
 
* '''Y''': Meets requirement in commercial off-the-shelf solution as delivered/configured (or vendor provides service)
* '''YC''': Meets requirement only with customization (additional code, using a third-party application, etc.)
* '''N''': Does not meet requirement
* '''I''': Informational response only, N/A
 
The vendor should ideally enter a requirement code and a response for each functionality question.
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| type      = notice
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| text      = To add the requirement code and vendor notes to a functionality item, look for this kind of code in the appropriate section:<br /><code><nowiki> | style="padding:5px; width:500px;" |'''a.''' Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor</nowiki></code><br />
<code><nowiki> | style="background-color:white; padding:5px;" |</nowiki></code><br />
<code><nowiki>  | style="background-color:white;" |</nowiki></code><br />
...and add the applicable requirement code after the pipe (<nowiki>|</nowiki>) on the second line, and the vendor response after the pipe (<nowiki>|</nowiki>) on the third line.
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</div>
The goal of this short volume is to act as an introduction to the quality management system. It collects several articles related to quality, quality management, and associated systems.
-->
===Printing or saving===
The print/export options in the navigation on the far left give you a few options for saving this and other pages, printing them for later.
 
'''Note''': Tables are currently not being rendered in PDFs as we like through the MediaWiki [https://www.mediawiki.org/wiki/Extension:Collection Collection extension]. While we sure would love for you to make a PDF of this document, be warned: the tables don't format as intended, using either the "Create a book" or "Download as PDF" processes. For now you're best off selecting "Printable version" and printing that instead.
 
==1.0 Vendor information==
{|
| STYLE="vertical-align:top;"|
{| class="wikitable collapsible" border="1" cellpadding="10" cellspacing="0"
|-
  ! colspan="2" style="text-align:left; padding-left:20px; padding-top:10px; padding-bottom:10px; width:800px;"| 1.0 '''Vendor information'''
|-
  | style="padding:5px; width:200px;" |'''Company name'''
  | style="background-color:white; padding:5px; width:600px;" |                                                                                                                                   
|-
  | style="padding:5px; width:200px;" |'''Physical address'''
  | style="background-color:white; padding:5px; width:600px;" |                                                                                                                                           
|-
  | style="padding:5px; width:200px;" |'''Website'''
  | style="background-color:white; padding:5px; width:600px;" |
|-
  | style="padding:5px; width:200px;" |'''LIMSwiki web page'''
  | style="background-color:white; padding:5px; width:600px;" |
|-
  | style="padding:5px; width:200px;" |'''Contact name and title'''
  | style="background-color:white; padding:5px; width:600px;" |
|-
  | style="padding:5px; width:200px;" |'''Contact e-mail'''
  | style="background-color:white; padding:5px; width:600px;" |
|-
  | style="padding:5px; width:200px;" |'''Contact phone and fax'''
  | style="background-color:white; padding:5px; width:600px;" |
|-
  | style="padding:5px; width:200px;" |'''Years in business'''
  | style="background-color:white; padding:5px; width:600px;" |
|-
|}
|}
==1.1 Vendor services==
{|
| STYLE="vertical-align:top;"|
{| class="wikitable collapsible" border="1" cellpadding="10" cellspacing="0"
|-
  ! colspan="3" style="text-align:left; padding-left:20px; padding-top:10px; padding-bottom:10px;"| 1.1 '''Vendor services'''
|-
  ! style="color:brown; background-color:#ffffee; width:500px;"| Request for information
  ! style="color:brown; background-color:#ffffee; width:100px;"| Requirement code
  ! style="color:brown; background-color:#ffffee; width:700px;"| Vendor response
|-
  | style="padding:5px; width:500px;" |'''a.''' The vendor offers an online and/or on-site demonstration.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''b.''' The vendor provides a detailed project plan that includes the project team, timeline, deliverables, and risk and issue management procedures.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''c.''' The vendor explains their overall project approach, deliverables, time constraints, and any other criteria for the project.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''d.''' The vendor provides reliable cost estimates and pricing schedules, including all products and services in the scope of work.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''e.''' The vendor details the amount of time and staff that the purchaser will have to provide for the implementation process.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''f.''' The vendor can explain the maintenance and support offered during and after implementation, including times and methods of availability, issue escalation and management, etc.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''g.''' The vendor provides a support schedule for the implementation process, including optional support levels, their function, and availability.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''h.''' The vendor provides support during the "go-live" period between system validation/operational deployment and final acceptance/beginning of maintenance and support agreements.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''i.''' The vendor provides a gap analysis after initial system installation, identifying the deliverables or tasks remaining.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''j.''' The vendor provides a table linking each deliverable to the corresponding user requirement specification it fulfills.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''k.''' The vendor uses a consistent training methodology for educating new users.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''l.''' The vendor supplies [[Scientific data management system|SDMS]]-specific training program curricula.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''m.''' The vendor provides user, administrator, developer, installation, and reference manuals.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''n.''' The vendor provides design qualification documentation.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''o.''' The vendor provides installation qualification documentation.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''p.''' The vendor provides operation qualification documentation.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''q.''' The vendor provides performance qualification documentation during implementation.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''r.''' The vendor provides well-documented system upgrades that authorized users can independently install.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''s.''' The vendor provides source code for the system.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''t.''' The vendor provides an optional comprehensive set of test codes suitable for use by the purchaser.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
|}
|}
 
==1.2 Information technology==
{|
| STYLE="vertical-align:top;"|
===1.2.1 General IT===
{| class="wikitable collapsible" border="1" cellpadding="10" cellspacing="0"
|-
  ! colspan="3" style="color:DarkSlateGray; text-align:left; padding-left:40px;"| 1.2.1 '''General IT'''
|-
  ! style="color:brown; background-color:#ffffee; width:500px;"| Request for information
  ! style="color:brown; background-color:#ffffee; width:100px;"| Requirement code
  ! style="color:brown; background-color:#ffffee; width:700px;"| Vendor response
|-
  | style="padding:5px; width:500px;" |'''a.''' The system operates with a traditional client-server architecture, with software installed on each machine that needs to access the system.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''b.''' The system operates with a web-based interface, hosted on a server and accessed via a web browser on most any machine.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''c.''' The system contains a single, centralized database that supports multiple sites and departments.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''d.''' The system's database conforms to the [[ODBC|Open Database Connectivity Standard]] (ODBC).
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''e.''' The system is designed so upgrades to the back-end database do not require extensive reconfiguration or effectively cripple the system.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''f.''' The system is designed to not be impacted by multiple users or failover processes.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''g.''' The system applies security features to all system files.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''h.''' The system applies log-in security to all servers and workstations accessing it.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''i.''' The system provides a workstation and server authentication mechanism.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''j.''' The system applies Secured Socket Layer (SSL) encryption on the web client interface.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''k.''' The system encrypts client passwords in a database, with support for multi-case and special characters.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''l.''' The system uses TCP/IP as its network transport.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''m.''' The system allows automated backup and restore capability without support intervention, as well as manual backups.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''n.''' The system maintains the transactional history of system administrators.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
|}
 
===1.2.2 Hardware environment===
{| class="wikitable collapsible" border="1" cellpadding="10" cellspacing="0"
|-
  ! colspan="3" style="color:DarkSlateGray;text-align:left; padding-left:40px;"| 1.2.2 '''Hardware environment'''
|-
  ! style="color:brown; background-color:#ffffee; width:500px;"| Request for information
  ! style="color:brown; background-color:#ffffee; width:100px;"| Requirement code
  ! style="color:brown; background-color:#ffffee; width:700px;"| Vendor response
|-
  | style="padding:5px; width:500px;" |'''a.''' The system proves compatible with a variety of hardware environments.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''b.''' The system can be utilized with a touch-screen.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
|}
 
===1.2.3 Software environment===
{| class="wikitable collapsible" border="1" cellpadding="10" cellspacing="0"
|-
  ! colspan="3" style="color:DarkSlateGray;text-align:left; padding-left:40px;"| 1.2.3 '''Software environment'''
|-
  ! style="color:brown; background-color:#ffffee; width:500px;"| Request for information
  ! style="color:brown; background-color:#ffffee; width:100px;"| Requirement code
  ! style="color:brown; background-color:#ffffee; width:700px;"| Vendor response
|-
  | style="padding:5px; width:500px;" |'''a.''' The system proves compatible with a variety of software environments.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''b.''' The system utilizes a non-proprietary database such as Oracle or Microsoft SQL Server.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
|}
|}
 
==1.3 Regulatory compliance and security==
{|
| STYLE="vertical-align:top;"|
===1.3.1 Regulatory compliance===
{| class="wikitable collapsible" border="1" cellpadding="10" cellspacing="0"
|-
  ! colspan="3" style="color:DarkSlateGray; text-align:left; padding-left:40px;"| 1.3.1 '''Regulatory compliance'''
|-
  ! style="color:brown; background-color:#ffffee; width:500px;"| Request for information
  ! style="color:brown; background-color:#ffffee; width:100px;"| Requirement code
  ! style="color:brown; background-color:#ffffee; width:700px;"| Vendor response
|-
  | style="padding:5px; width:500px;" |'''a.''' The system can generate accurate and complete copies of records in both a human-readable and original electronic format for review and copying.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''b.''' The system supports [[21 CFR Part 11]] and [[EU Annex 11]] requirements, including log-in security, settable automatic logouts, periodic requirements for mandatory password changes, limits on reusability of passwords, and full electronic signature.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''c.''' The system supports USP <232>/<233> requirements.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''d.''' The system supports [[GALP]] and/or [[GAMP]] standards.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''e.''' The system maintains date- and time-stamped [[audit trail|audit trails]] of all data manipulation — such as changes to results, data analysis parameters, and methods — as consistent with all applicable regulations and standards, making the information available for review, copying, and reporting to authorized users.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''f.''' The system audit log retains all data, prohibits any deletions, and allows user comments.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''g.''' The system maintains audit trails at least as long as the records to which they pertain.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''h.''' The system provides additional persistent auditing capabilities, such as the audit of cancelled uploads and scheduled system functions.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''i.''' The system provides the ability to both automatically and manually add secure [[ELN feature#Electronic signatures|electronic signatures]] to documents and other data.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''j.''' The system can automatically validate and approve data prior to being moved to the main database.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
|}
 
===1.3.2 Security===
{| class="wikitable collapsible" border="1" cellpadding="10" cellspacing="0"
|-
  ! colspan="3" style="color:DarkSlateGray;text-align:left; padding-left:40px;"| 1.3.2 '''Security'''
|-
  ! style="color:brown; background-color:#ffffee; width:500px;"| Request for information
  ! style="color:brown; background-color:#ffffee; width:100px;"| Requirement code
  ! style="color:brown; background-color:#ffffee; width:700px;"| Vendor response
|-
  | style="padding:5px; width:500px;" |'''a.''' The system allows administrators and other authorized users to configure multiple levels of user rights and security by site location, department, group, [[LIMS feature#Configurable roles and security|role]], and/or specific function.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''b.''' The system allows administrators and users to reset user passwords.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''c.''' The system features and enforces adjustable rules concerning password complexity, reuse, and expiration.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''d.''' The system can lock a user out after a specified number of consecutive failed log-in attempts.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''e.''' The system provides the option for automatic user logout based on keyboard or mouse inactivity.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''f.''' The system makes authority checks to ensure only authorized individuals can use the system to perform an operation.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''g.''' The system allows authorized users to modify records, while also maintaining an audit trail of such actions.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''h.''' The system allows authorized users to manually delete records, while also maintaining an audit trail of such actions.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''i.''' The system prompts users to declare a reason for making changes to or deleting data in the system.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''j.''' The system allows authorized users to generate a detailed user access record.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''k.''' The system provides email notification of lockout, security access, and improper workstation access.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''l.''' The system provides a mechanism to allow a user read-only access to stored data.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''m.''' The system allows automatic and/or manual holds or locks to be placed on data to ensure it goes unaltered or remains retrievable during a retention period.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''n.''' The system can first feed data from connected non-CFR-compliant instruments through a virtual environment that is compliant (audit trailed, secure, versioned, etc.) before being stored.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''o.''' The system can control whether users are able to export data to portable long-term storage media like a USB flash drive or recordable DVD.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''p.''' The system employs automatic file encryption on stored data.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''q.''' The system employs checks to enforce permitted sequencing of steps and events.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
|}
|}
 
==1.4 General system functions==
{|
| STYLE="vertical-align:top;"|
===1.4.1 General functions===
{| class="wikitable collapsible" border="1" cellpadding="10" cellspacing="0"
|-
  ! colspan="3" style="color:DarkSlateGray; text-align:left; padding-left:40px;"| 1.4.1 '''General functions'''
|-
  ! style="color:brown; background-color:#ffffee; width:500px;"| Request for information
  ! style="color:brown; background-color:#ffffee; width:100px;"| Requirement code
  ! style="color:brown; background-color:#ffffee; width:700px;"| Vendor response
|-
  | style="padding:5px; width:500px;" |'''a.''' The system offers non-SDMS trained personnel the ability to easily access system data via an intuitive, user-friendly Windows-type graphical user interface (GUI) which permits the display of stored data.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''b.''' The system allows authorized users to configure their GUI to a specific language, character set, and time zone.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''c.''' The system permits remote access for users, system admins, and support agents.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''d.''' The system allows for the use of navigation keys to freely move from field to field.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''e.''' The system allows data tables to be sorted.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''f.''' The system can send on-screen output to a printer or file without contradicting view-only statuses.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''g.''' The system contains one or more spell-check dictionaries that allow authorized users to add, edit, or remove entries.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''h.''' The system uses human-readable metadata tags to describe and index all captured and archived data.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''i.''' The system can generate metadata tags via derived value rules.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''j.''' The system allows users to manually add metadata tags to files.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''k.''' The system provides full metadata, keyword, and field [[LIMS feature#Query capability|search capability]], including the use of multiple search criteria.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''l.''' The system allows users to search for similar records based upon a set of metadata tag values.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''m.''' The system allows users to build, save, and edit queries for future use.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''n.''' The system can automate the search for and extraction of pertinent data, including the export of that data to external applications for additional processing and calculation.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''o.''' The system allows users to attach comments to data and files.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''p.''' The system's file viewer/explorer allow users to view native, processed, and archived data in its native file structure.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''q.''' The system can link objects to other objects, e.g. linking a standard operating procedure (SOP) to a test result.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''r.''' The system [[LIMS feature#Alarms and/or alerts|notifies users]] of events like the scheduling and completion of tasks.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''s.''' The system includes the ability to set up alerts via email.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''t.''' The system offers integrated or online user help screens.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
|}
 
===1.4.2 Configuration and customization===
{| class="wikitable collapsible" border="1" cellpadding="10" cellspacing="0"
|-
  ! colspan="3" style="color:DarkSlateGray;text-align:left; padding-left:40px;"| 1.4.2 '''Configuration and customization'''
|-
  ! style="color:brown; background-color:#ffffee; width:500px;"| Request for information
  ! style="color:brown; background-color:#ffffee; width:100px;"| Requirement code
  ! style="color:brown; background-color:#ffffee; width:700px;"| Vendor response
|-
  | style="padding:5px; width:500px;" |'''a.''' The system architecture is modular or extensible and can easily and efficiently be modified to facilitate the addition of new functionality as business needs change.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''b.''' The system has an application programming interface (API) or a similar software development toolkit (SDK). If web-based, the API should support Simple Object Access Protocol (SOAP), representational state transfer (REST), or both.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''c.''' The system allows a user to [[LIMS feature#Customizable fields and/or interface|independently add fields]] without requiring reconfiguration of the system, even after routine upgrades and maintenance.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''d.''' The system allows for the integration of additional printers and scanners both locally and externally.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
|}
 
===1.4.3 Data capture===
{| class="wikitable collapsible" border="1" cellpadding="10" cellspacing="0"
|-
  ! colspan="3" style="color:DarkSlateGray;text-align:left; padding-left:40px;"| 1.4.3 '''Data capture'''
|-
  ! style="color:brown; background-color:#ffffee; width:500px;"| Request for information
  ! style="color:brown; background-color:#ffffee; width:100px;"| Requirement code
  ! style="color:brown; background-color:#ffffee; width:700px;"| Vendor response
|-
  | style="padding:5px; width:500px;" |'''a.''' The system can manage and store both sample- and non-sample-related data, including images from microscopes, GCMS scans of peaks, PDF files, spreadsheets, or even raw data files from instrument runs for later processing.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''b.''' The system can manage and store media objects like digital photos, bitmaps, movies, and audio files.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''c.''' The system allows multiple native instruments and users to enter data into the system simultaneously without disruption.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''d.''' The system can interface with and [[LIMS feature#Import data|import existing data]] from other databases and file shares.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''e.''' The system supports data capture from a Citrix-based environment.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''f.''' The system allows file indexes to be stored centrally while associated files are stored geographically.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''g.''' The system allows users to organize captured data by project, date, location, instrument, etc.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''h.''' The system can route captured data based upon specified metadata tags.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''i.''' The system allows full on-screen review of native instrument data prior to database commitment.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''j.''' The system keeps all captured data and its format intact and captures modifications of that data as a version, including date and time of those modifications, for regulatory purposes.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''k.''' The system can automatically normalize and store incoming data to a technology-neutral format like XML.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''l.''' The system allows incoming and entered files to be converted into other open formats like JCAMP-DX, TraML, mzML, mzXML, AnIML, pepXML, and protXML.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''m.''' The system can capture and store native instrument and processed data based on a scheduled time or a real-time event, such as upon file creation.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''n.''' The system allows users to manually upload instrument data files that are not part of a scheduled upload.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''o.''' The system allows for the specification of a retention period for captured native instrument and processed data and can enact it based on date-based metadata fields or a future event.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''p.''' The system can remove data from client machines upon upload and/or backup, based on a schedule or retention policy.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''q.''' The system allows users to review, restore, and reprocess original native instrument data on the original instrument acquisition software.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''r.''' The system allows users to open and view captured native instrument files without restoring them.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''s.''' The system allows captured processed data to be reused by other applications without having to reprocess it.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''t.''' The system provides a method to extract data points from captured processed data and present it in a human-readable format.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''u.''' The system can parse captured data files containing specified metadata into a live results table.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
|}
 
===1.4.4 Data archiving and migration===
{| class="wikitable collapsible" border="1" cellpadding="10" cellspacing="0"
|-
  ! colspan="3" style="color:DarkSlateGray;text-align:left; padding-left:40px;"| 1.4.4 '''Data archiving and migration'''
|-
  ! style="color:brown; background-color:#ffffee; width:500px;"| Request for information
  ! style="color:brown; background-color:#ffffee; width:100px;"| Requirement code
  ! style="color:brown; background-color:#ffffee; width:700px;"| Vendor response
|-
  | style="padding:5px; width:500px;" |'''a.''' The system provides data archiving functionality for all contained data, without requiring an off-line mode.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''b.''' The system allows for a configurable scheduled archive, not requiring human interaction with the data to be archived.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''c.''' The system allows for a scheduled archive of data directly captured from a specific native instrument.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''d.''' The system permits native instrument data to be archived and restored with its original directory structure.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''e.''' The system allows for the specification of a retention period for archived and migrated data and can enact it based on date-based metadata fields or a future event.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''f.''' The system ensures that held or locked native instrument data not captured during a scheduled archive will be captured during the next scheduled archive.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''g.''' The system can perform archive and restore functions simultaneously with data capture and viewing functions, without disruption.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''h.''' The system allows native instrument and processed data migrated from an old SDMS version to be backed up and restored without alteration.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
|}
 
===1.4.5 Instruments===
{| class="wikitable collapsible" border="1" cellpadding="10" cellspacing="0"
|-
  ! colspan="3" style="color:DarkSlateGray;text-align:left; padding-left:40px;"| 1.4.5 '''Instruments'''
|-
  ! style="color:brown; background-color:#ffffee; width:500px;"| Request for information
  ! style="color:brown; background-color:#ffffee; width:100px;"| Requirement code
  ! style="color:brown; background-color:#ffffee; width:700px;"| Vendor response
|-
  | style="padding:5px; width:500px;" |'''a.''' The system bilaterally [[LIMS feature#Instrument interfacing and management|interfaces]] with instruments and related software based on the Unix and Windows platforms.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''b.''' The system can download data directly from laboratory instruments.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''c.''' The system can track and report on the usage of attached laboratory instruments.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''d.''' The system can automatically (or manually allow an authorized user to) remove an instrument from potential use when it falls out of tolerance limit or requires scheduled calibration.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''e.''' The system maintains a reportable database of preventative maintenance, calibration, and repair records for attached laboratory instruments.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''f.''' The system can schedule calibration, verification, and maintenance tasks on attached instruments and make that schedule available for viewing.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''g.''' The system allows users to create and edit instrument maintenance profiles.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
|}
 
===1.4.6 External system interfaces===
{| class="wikitable collapsible" border="1" cellpadding="10" cellspacing="0"
|-
  ! colspan="3" style="color:DarkSlateGray;text-align:left; padding-left:40px;"| 1.4.6 '''External system interfaces'''
|-
  ! style="color:brown; background-color:#ffffee; width:500px;"| Request for information
  ! style="color:brown; background-color:#ffffee; width:100px;"| Requirement code
  ! style="color:brown; background-color:#ffffee; width:700px;"| Vendor response
|-
  | style="padding:5px; width:500px;" |'''a.''' The system supports a library of common electronic data deliverable (EDD) formats.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''b.''' The system can transfer data to and from other record management systems.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''c.''' The system [[LIS feature#Third-party software integration|integrates]] with Microsoft Exchange services.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''d.''' The system can [[LIMS feature#Import data|import data]] from and export data to Microsoft Word, Excel, Access, and/or Powerpoint.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''e.''' The system can interface with non-Microsoft programs.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''f.''' The system can interface with enterprise resource planning (ERP) systems.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''g.''' The system can interface with internal and external laboratory systems like laboratory information management systems (LIMS) and electronic laboratory notebooks (ELNs).
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''h.''' The system can leverage the application programming interface (API) of other systems to establish integration between systems.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''i.''' The system provides a real-time interface for viewing live and stored data transactions and errors generated by interfaced instruments and systems.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''j.''' The system supports [[LIMS feature#Mobile device integration|dockable mobile devices]] and handles information exchange between them and the system.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''k.''' The system supports the use of optical character recognition (OCR) software.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
|}


===1.4.7 Reporting===
;1. What is quality?
{| class="wikitable collapsible" border="1" cellpadding="10" cellspacing="0"
:''Key terms''
|-
:[[Quality (business)|Quality]]
  ! colspan="3" style="color:DarkSlateGray;text-align:left; padding-left:40px;"| 1.4.7 '''Reporting'''
:[[Quality assurance]]
|-
:[[Quality control]]
  ! style="color:brown; background-color:#ffffee; width:500px;"| Request for information
:''The rest''
  ! style="color:brown; background-color:#ffffee; width:100px;"| Requirement code
:[[Data quality]]
  ! style="color:brown; background-color:#ffffee; width:700px;"| Vendor response
:[[Information quality]]
|-
:[[Nonconformity (quality)|Nonconformity]]
  | style="padding:5px; width:500px;" |'''a.''' The system includes a versatile report writer and forms generator that can generate reports from any data in the system.
:[[Service quality]]
  | style="background-color:white; padding:5px;" |
;2. Processes and improvement
  | style="background-color:white;" |
:[[Business process]]
|-
:[[Process capability]]
  | style="padding:5px; width:500px;" |'''b.''' The system can interface with a third-party reporting application.
:[[Risk management]]
  | style="background-color:white; padding:5px;" |
:[[Workflow]]
  | style="background-color:white;" |
;3. Mechanisms for quality
|-
:[[Acceptance testing]]
  | style="padding:5px; width:500px;" |'''c.''' The system allows the development of [[LIMS feature#Custom reporting|custom templates]] for different types of reports.
:[[Conformance testing]]
  | style="background-color:white; padding:5px;" |
:[[Clinical quality management system]]
  | style="background-color:white;" |
:[[Continual improvement process]]
|-
:[[Corrective and preventive action]]
  | style="padding:5px; width:500px;" |'''d.''' The system maintains template versions and renditions, allowing management and tracking of the template over time.
:[[Good manufacturing practice]]
  | style="background-color:white; padding:5px;" |
:[[Malcolm Baldrige National Quality Improvement Act of 1987]]
  | style="background-color:white;" |
:[[Quality management]]
|-
:[[Quality management system]]
  | style="padding:5px; width:500px;" |'''e.''' The system uses Microsoft Office tools for formatting reports.
:[[Total quality management]]
  | style="background-color:white; padding:5px;" |
;4. Quality standards
  | style="background-color:white;" |
:[[ISO 9000]]
|-
:[[ISO 13485]]
  | style="padding:5px; width:500px;" |'''f.''' The system provides multiple ways to visualize data in reports, including graphs, trend bars, pie charts, spectrum, etc. for the purpose of presenting information and identifying trends.
:[[ISO 14000|ISO 14001]]
  | style="background-color:white; padding:5px;" |
:[[ISO 15189]]
  | style="background-color:white;" |
:[[ISO/IEC 17025]]
|-
:[[ISO/TS 16949]]
  | style="padding:5px; width:500px;" |'''g.''' The system makes graphic and tabular data vector-scalable in reports.
;5. Quality in software
  | style="background-color:white; padding:5px;" |
:[[Software quality]]
  | style="background-color:white;" |
:[[Software quality assurance]]
|-
:[[Software quality management]]
  | style="padding:5px; width:500px;" |'''h.''' The system allows for internal hyperlinking to source data in reports.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''i.''' The system allows users to manually adjust inaccurate data parsing routines for reports.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''j.''' The system can indicate whether a report is preliminary, amended, corrected, or final while retaining revision history.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''k.''' The system can automatically generate laboratory reports of findings and other written documents.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''l.''' The system provides an ad-hoc web reporting interface to report on user-selected criteria.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''m.''' The system can automatically generate and post periodic static summary reports on an internal web server.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''n.''' The system can transmit reports in a variety of ways including fax, e-mail, print, and website in formats like RTF, PDF, HTML, XML, DOC, XLS, and TXT.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''o.''' The system supports PDF/A, an ISO-standardized version of the Portable Document Format (PDF).
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''p.''' The system includes a rules engine to determine the recipients of reports and other documents based on definable parameters.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''q.''' The system provides printer-friendly audit trails for cleaner reporting of audit data.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''r.''' The system provides an interface for external clients to search, generate, and view processed data reports based on metadata tags.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
  | style="padding:5px; width:500px;" |'''s.''' The system provides document workflow management tools for streamlining their creation, review, modification, and approval.
  | style="background-color:white; padding:5px;" |
  | style="background-color:white;" |
|-
|}
|}


==1.5 Custom requirements==
<!--Place all category tags here-->
{|
| STYLE="vertical-align:top;"|
{| class="wikitable collapsible" border="1" cellpadding="10" cellspacing="0"
|-
  ! colspan="3" style="text-align:left; padding-left:20px; padding-top:10px; padding-bottom:10px; width:1300px;"| 1.5 '''Custom requirements'''
|-
  ! style="color:brown; background-color:#ffffee; width:470px;"| Request for information
  ! style="color:brown; background-color:#ffffee; width:100px;"| Requirement code
  ! style="color:brown; background-color:#ffffee; width:700px;"| Vendor response
|-
  | style="padding:15px; width:470px;" |'''a.'''
  | style="background-color:white; padding:15px;" |                                                                                                                                                   
  | style="background-color:white;" |
|-
  | style="padding:15px; width:470px;" |'''b.'''
  | style="background-color:white; padding:15px;" |                                                                                                                                                         
  | style="background-color:white;" |
|-
  | style="padding:15px; width:470px;" |'''c.'''
  | style="background-color:white; padding:15px;" |
  | style="background-color:white;" |
|-
  | style="padding:15px; width:470px;" |'''d.'''
  | style="background-color:white; padding:15px;" |
  | style="background-color:white;" |
|-
  | style="padding:15px; width:470px;" |'''e.'''
  | style="background-color:white; padding:15px;" |
  | style="background-color:white;" |
|-
  | style="padding:15px; width:470px;" |'''f.'''
  | style="background-color:white; padding:15px;" |
  | style="background-color:white;" |
|-
  | style="padding:15px; width:470px;" |'''g.'''
  | style="background-color:white; padding:15px;" |
  | style="background-color:white;" |
|-
  | style="padding:15px; width:470px;" |'''h.'''
  | style="background-color:white; padding:15px;" |
  | style="background-color:white;" |
|-
  | style="padding:15px; width:470px;" |'''i.'''
  | style="background-color:white; padding:15px;" |
  | style="background-color:white;" |
|-
  | style="padding:15px; width:470px;" |'''h.'''
  | style="background-color:white; padding:15px;" |
  | style="background-color:white;" |
|-
  | style="padding:15px; width:470px;" |'''i.'''
  | style="background-color:white; padding:15px;" |
  | style="background-color:white;" |
|-
  | style="padding:15px; width:470px;" |'''j.'''
  | style="background-color:white; padding:15px;" |
  | style="background-color:white;" |
|-
|}
|}

Latest revision as of 19:46, 9 February 2022

Introduction to Quality and Quality Management Systems
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Introduction to Quality and Quality Management Systems

This book should not be considered complete until this message box has been removed. This is a work in progress.

The goal of this short volume is to act as an introduction to the quality management system. It collects several articles related to quality, quality management, and associated systems.

1. What is quality?
Key terms
Quality
Quality assurance
Quality control
The rest
Data quality
Information quality
Nonconformity
Service quality
2. Processes and improvement
Business process
Process capability
Risk management
Workflow
3. Mechanisms for quality
Acceptance testing
Conformance testing
Clinical quality management system
Continual improvement process
Corrective and preventive action
Good manufacturing practice
Malcolm Baldrige National Quality Improvement Act of 1987
Quality management
Quality management system
Total quality management
4. Quality standards
ISO 9000
ISO 13485
ISO 14001
ISO 15189
ISO/IEC 17025
ISO/TS 16949
5. Quality in software
Software quality
Software quality assurance
Software quality management


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