Tickets CAD

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Tickets CAD
Developer(s) The Open ISES Project
Initial release Unknown
Stable release

3.31  (May 28, 2019; ago (2019-05-28))

[±]
Preview release None [±]
Written in PHP, JavaScript
Operating system Cross-platform
Available in English
Type Public health software
Ticket tracking software
License(s) GNU General Public License
Website Tickets CAD at Google Groups

Tickets CAD is free open-source computer-aided dispatch (CAD) software designed to support community emergency services. The software is available alone or with its dependencies in a Windows installer package called "Ticket2Go."

Product history

Tickets CAD is produced as part of The Open ISES (Open Information Systems for Emergency Services) Project. This beginning of the project start in July 2005, when paramedic and programmer Robert Austin was contacted by volunteer developer Arnold Shore about the lack of open-source computer-aided dispatch (CAD) software and the need for it.[1] This inevitably led to the creation of The Open ISES Project on SourceForge on August 2, 2005[2] "to help provide emergency service agencies with the software, materials and expertise they need to do their jobs."[1]

It's not clear when the first public open-source release of the project's CAD program "Tickets" was released to SourceForge. The earliest known release of Tickets is version 2.4 Beta on November 1, 2007.[3] By early 2010, Robert Austin estimated 10,000 downloads of Tickets since its initial release.[4]

On October 23, 2012, a new application "Tickets MDB" (Tickets Members DataBase) was announced[5], designed to aid organizations that need "to register member details and also has the additional need to store member training records, abilities, equipment, vehicles and clothing."[6]

Sometime in late 2018, the ticketscad.org website got shut down. However, the SourceForge repository is still active as of June 2019.

Features

The main features of Tickets CAD include[7]:

  • gather and report RM data for incidents, response units, and station activity
  • incident data includes location, nature of call and standard protocol, caller, units dispatched, responding, on-scene, and cleared
  • incident and unit mapping
  • automatic land line phone look-up
  • extensive communications tools
  • reporting
  • full-screen situation display
  • real-time notifications
  • document management
  • search tools
  • call board
  • customizable terminology
  • optional Asterisk PBX integration

Hardware/software requirements

Installation requirements for Tickets CAD will vary depending on the type of installation you go with. Choose the installation method from the left-hand menu of this documentation page and follow the instructions.

Videos, screenshots, and other media

  • Documentation for Tickets CAD is located here, and here (older).

Entities using Tickets CAD

Further reading

External links

Tickets CAD can also be found on SourceForge. However, use caution when downloading and installing from there; the install package may contain undesirable add-on software.

References

  1. 1.0 1.1 Austin, Robert (01 May 2006). "OpenSource: Coming to the Rescue!". OSNews. http://www.osnews.com/story/14492. Retrieved 31 January 2013. 
  2. "The Open ISES Project". SourceForge. http://sourceforge.net/projects/openises/. Retrieved 31 January 2013. 
  3. "Tickets Updates". The Open ISES Project. http://openises.sourceforge.net/tickets_update.html. Retrieved 31 January 2013. 
  4. Careless, James (04 February 2010). "The Open ISES project offers departments easy-to-use dispatch software". EMSResponder.com. Archived from the original on 09 February 2010. http://web.archive.org/web/20100209194710/http://www.emsresponder.com/features/article.jsp?id=11988&siteSection=7. Retrieved 31 January 2013. 
  5. "Tickets MDB application now available!". The Open ISES Project. 23 October 2012. http://www.ticketscad.org/tickets-cad-system-blog/tickets-mdb-addon-now-available/. Retrieved 31 January 2013. 
  6. "MDB ReadMe". SourceForge. http://iweb.dl.sourceforge.net/project/openises/MDB/readme.txt. Retrieved 31 January 2013. 
  7. "Tickets CAD System". The Open ISES Project. Archived from the original on 27 September 2018. https://web.archive.org/web/20180927130221/http://www.ticketscad.org/. Retrieved 04 June 2019.