Difference between revisions of "User:Shawndouglas/sandbox/sublevel1"

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==References==  
==References==  
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Revision as of 23:53, 21 January 2022

If you've ever worked through a system implementation process with a vendor, it was hopefully a smooth process. However, there are plenty of horror stories out there, highlighting the need of the laboratory to discuss in detail how a potential vendor will handle installation, validation, and training for the informatics solution. Does the vendor truly understand the industry and your needs? Does the vendor assign a project manager who will work with you, from planning to go-live and beyond? Can they offer you references of other labs who have gone through implementation so you can compare notes with those labs? How much attention does the potential vendor give to related issues such as data integrity of migrated data? Do they have the means to properly handle your legacy data? And are they able to work with your schedule, even if it means implementing software at off-peak work hours?[1][2]

As you finally get down to the ultimate decision on which vendor to work with, you may wish to start setting up an implementation checklist as part of your early project planning. Do you receive a help desk account as part of the implementation process, and if so, what information is included? If not, you'll need to keep track of specific details such as business associate agreement (BAA), sales agreement, scope documents, welcome letters, documentation, and approved staff who can utilize the vendor's support. You'll likely need to share other configuration details with the vendor, including time zone requirements, DNS and URL requirements, up-time monitors, and administrative account requirements. Finally, you'll want to ensure you and the vendor are on the same page concerning any additional customization, integration, and system validation requirements, ensuring the roll-out period is pain-free and efficient.

References

  1. Wagner, M. (10 October 2019). "7 Software Implementation Challenges and How to Solve Them". WalkMe Blog. WalkMe Ltd. https://blog.walkme.com/7-software-implementation-challenges/. Retrieved 18 November 2021. 
  2. Mura, A. (12 July 2018). "Bullet-Proof Software Implementation Plan: Challenges and Tactics". Userlane Digital Adoption Blog. Userlane GmbH. https://blog.userlane.com/software-implementation-plan/. Retrieved 18 November 2021.