SiT!

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SiT!
SiT Logo.png
Original author(s) Ivan Lucas
Developer(s) SiT! development team
Initial release March 7, 2006 (2006-03-07)(3.21)[1]
Stable release 3.67p2  (March 3, 2013; 11 years ago (2013-03-03)) [±]
Preview release None [±]
Written in PHP
Operating system Cross-platform
Available in Multi-lingual
Type Ticket tracking software
License(s) GNU General Public License v2.0
Website sitracker.org

SiT! (Support Incident Tracker) is free open-source ticket and e-mail tracking software.


Product history

On September 1, 2001, a beta of SiT! v3.0 was released internally at Salford Software to handle their incident tracking.[2] SiT! was later released as free open-source software in 2005.[2] A SourceForge project was eventually started for SiT! on February 20, 2006[3], with the first public SourceForge release coming in March of the same year.[1] Slow but steady development has continued on the software since.

Features

Features of SiT! include[4]:

  • user-separated incident queues
  • incident sharing an pushing to engineers
  • priority assignment
  • e-mail support and integration
  • logging
  • knowledge base
  • holiday/vacation management
  • customizable themes
  • tagging
  • reporting
  • triggers
  • multi-language support

Hardware/software requirements

Installation requirements for SiT! include:

  • PHP 5.1 or greater
  • MySQL 4.1 or greater
  • a web server

Numerous PHP extensions are also required. Please consult the documentation for more info.

Videos, screenshots, and other media

  • Screenshots of SiT! can be found on the site.

Entities using SiT!

Further reading

External links

References

  1. ↑ 1.0 1.1 "Support Incident Tracker > Files > Stable". SourceForge. http://sourceforge.net/projects/sitracker/files/stable/. Retrieved 10 November 2012. 
  2. ↑ 2.0 2.1 "SiT! Turns 10 Years". Ivan Lucas. 1 September 2011. http://sitracker.wordpress.com/2011/09/01/sit-turns-10-years/. Retrieved 10 November 2012. 
  3. ↑ "Support Incident Tracker". SourceForge. http://sourceforge.net/projects/sitracker/. Retrieved 10 November 2012. 
  4. ↑ "SiT! - Features". Ivan Lucas. http://sitracker.org/wiki/Features. Retrieved 10 November 2012. 
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