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3. Management buy-in
3.1 The importance of manager (and stakeholder) buy-in
Management may raise one or more concerns about laboratory information management system (LIMS) acquisition. Some of their perceptions might be rooted in past experiences or comments about computerized systems from the late twentieth century. Among those concerns could be:
- They may have investigated the subject of LIMS, seen it as another software project, and been concerned about opening a financial black hole.
- They may be concerned about adding more stress to an already overloaded IT organization.
- They may ask if the implementation can be done in a reasonable amount of time, and if the organization has the financial resources and expertise needed to get the job done.
- They may ask if there are alternatives to LIMS that might be less costly and easier to implement.
3.2 Pitching the LIMS project
3.3 Developing a cheat sheet for management
Address how the LIMS acquisition specifically addresses organization goals and challenges.
If management isn't familiar with a LIMS, you'll probably want to include a more broad list of bullet points as to how LIMS can benefit labs of all types. That list might look something like this:
A LIMS can...
- Increase efficiency: LIMS can help laboratories manage data more efficiently by eliminating data silos, managing standard operating procedures (SOPs), generating custom reports, facilitating data interoperability and exchange, tracking reagent inventories, and managing staff training.
- Improve process control: LIMS can help laboratories better manage test/sample status and workload evaluation, resulting in better customer support and project control.
- More rapidly disseminate business data and analytical results: LIMS can help laboratories communicate test results more quickly and accurately. In research, this means faster project execution and better decision-making. In production, this means faster release of products, quicker evaluation of incoming raw materials, and prevention of wasted products.
- Facilitate better results interpretation and retrieval: LIMS can help laboratories interpret and retrieve results more quickly, increasing customer satisfaction and lab productivity.
- Improve billing processes: LIMS can help laboratories streamline their billing processes, improve record access, and provide greater insights into organizational financials.
- Increase productivity: LIMS can help laboratories realize 10-20% productivity benefits based on a reduction in clerical work alone. Automated reporting, and giving clients controlled access to the system—i.e., through a secure, administrator-controlled client portal—for sample logging, along with automated instrument connections for worklist downloading and data entry, will greatly increase those values.
References
Citation information for this chapter
Chapter: 3. Management buy-in
Title: Justifying LIMS Acquisition and Deployment within Your Organization
Edition: First Edition
Author for citation: Joe Liscouski, Shawn E. Douglas
License for content: Creative Commons Attribution-ShareAlike 4.0 International
Publication date: