vtiger CRM

vtiger CRM
Developer(s)	vtiger
Initial release	December 29, 2004
Stable release	8.2.0 (May 15, 2024; 6 months ago) [±]
Preview release	none [±]
Written in	PHP, Javascript
Operating system	Cross-platform
Available in	Multilingual
Type	Customer relationship management software
License(s)	Mozilla Public License 1.0
Website	vtiger.com

vtiger CRM is an open-source web-based customer relationship management (CRM) application developed by vtiger. In addition to the free vtiger CRM software, the developer also offers users a fee-based hosting and support service.

Product history

In November 2004, a core development team based in Bangalore, India released vtiger CRM, a forked version of SugarCRM 1.0.^[1]

On July 28, 2010, vtiger announced vtiger CRM On Demand, an open-source, fee-based SaaS version of vtiger CRM.^[2]^[3]

Features

Features include^[4]:

customizable product entries
inventory management
quotations and billing
trouble ticketing)
customer self-service portal
lead generation
campaign support
knowledge bases
analysis and reporting
integration with corporate e-mail systems
Asterisk PBX phone system support
calendaring
tag cloud functionality
RSS feed support
document management

In addition, vtiger features multiple database support, security management, and various web forms. The project is available in over 15 different languages.

Hardware/software requirements

Hardware and software requirements (database, PHP version, etc.) will vary depending on the type of installation you do. To see the various requirements, choose the "Installation" link from the "Open Source Releases" section of the vtiger wiki for the version you wish to install. Afterwards, pick the operating system and install file you wish to use.