SugarCRM
 | |
| Developer(s) | SugarCRM |
|---|---|
| Initial release | July 3, 2004[1] |
| Stable release |
6.5.26 Community Edition (June 28, 2017) [±] |
| Preview release | none [±] |
| Written in | PHP |
| Operating system | Cross-platform |
| Type | Customer relationship management software |
| License(s) | GNU Affero General Public License v3 (community edition only) |
| Website | www.SugarCRM.com |
SugarCRM is both a web-based customer relationship management (CRM) application and the name of the company that develops its various incarnations. As a for-profit company using commercial open-source software, SugarCRM offers four subscription-based commercial versions of its product as well as a free "community edition" (CE).
Product history
The SugarCRM project began on SourceForge on April 23, 2004, leading with an alpha release of what was then known as Sugar Open Source on June 1. Version 1.0 of the software was released on July 3 of the same year. By October, the software was up to version 2.0, with the project winning SourceForge's "Project of the Month" award.[1]
In November 2004, a core development team based in Bangalore, India released vTiger CRM, a forked version of SugarCRM 1.0.[2]
On July 25, 2007, SugarCRM announced the adoption of the GNU General Public License for what was to then be called Sugar Community Edition, the offering previously known as Sugar Open Source.[3] This license took effect with the release of Sugar Community Edition 5.0.
On April 11, 2010, the company announced the community edition would move from its former GNU General Public License to a GNU Affero General Public License, starting with version 6.0.0.[4] However, with that change also came a number of limitations and omitted features in the community edition, leaving users displeased.[5][6][7] By the end of 2010, rumors were spreading that significantly less development effort would be going into the community edition[8], though co-founder Clint Oram attempted to quell those rumors.[9]
Features
Commercial versions
The features among the different versions of SugarCRM differ slightly, ramping up with cost.[10] At the core of all versions are:
- standard reporting features
- access to a mobile version of the site
- MySQL and MS SQL database support
- customer support
A more detailed comparison of the four commercial versions' features is available here.
Community edition
The base features of the community edition can be found in the online documentation. Plugins that extend the functionality can be found at SugarForge.
Hardware/software requirements
Requirements for this software to run properly include:
Videos, screenshots, and other media
Click a screenshot to see a larger version. Alternatively, right-click and choose to open it in a separate tab/window.
Further reading
External links
References
- ↑ 1.0 1.1 "SourceForge.net - Project of the Month, October 2004". SourceForge.net. October 2004. http://sourceforge.net/potm/potm-2004-10.php. Retrieved 11 March 2012.
- ↑ Marson, Ingrid (31 December 2004). "vTiger launches open source CRM". ZDNet. http://www.zdnet.co.uk/news/application-development/2004/12/31/vtiger-launches-open-source-crm-39182958/. Retrieved 11 March 2012.
- ↑ "SugarCRM adopts GPLv3 for Community Edition". Computer Business Review. 26 July 2007. http://www.cbronline.com/news/sugarcrm_adopts_gplv3_for_community_edition. Retrieved 11 March 2012.
- ↑ Oram, Clint (11 April 2010). "Moving to the AGPLv3 for Sugar 6". SugarCRM. http://developers.sugarcrm.com/wordpress/2010/04/11/moving-to-the-agplv3-for-sugar-6/. Retrieved 11 March 2012.
- ↑ "Benefits of updating from 5.0.0b to 6?". SugarCRM. 19 July 2010. http://www.sugarcrm.com/forums/f22/benefits-updating-5-0-0b-6-a-62699/. Retrieved 11 March 2012.
- ↑ Blankenhorn, Dana (14 July 2010). "SugarCRM 6 community and commercial diverge". ZDNet. http://www.zdnet.com/blog/open-source/sugarcrm-6-community-and-commercial-diverge/6850. Retrieved 11 March 2012.
- ↑ Rooney, Paula (13 July 2010). "Sugar 6 offers simplified UI and information access". ZDNet. http://www.zdnet.com/blog/open-source/sugar-6-offers-simplified-ui-and-information-access/6844. Retrieved 11 March 2012.
- ↑ "Is it time to fork SugarCRM?". SalesAgility. 6 April 2011. http://www.salesagility.com/blog/blogs/index.php/is-it-time-to-fork?blog=1. Retrieved 11 March 2012.
- ↑ "Is SugarCRM CE Being Left Out the Loop?!". SugarCRM. 13 October 2010. http://www.sugarcrm.com/forums/f22/sugarcrm-ce-being-left-out-loop-65740/. Retrieved 11 March 2012.
- ↑ "Sugar Editions & Pricing". SugarCRM. http://www.sugarcrm.com/crm/products/editions.html. Retrieved 10 March 2012.
