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The investigation of quality issues detected within the forensic process is a critical feature in robust quality management systems (QMSs) to provide assurance of the validity of reported laboratory results and inform strategies for continuous improvement and innovation. A survey was conducted to gain insight into the current state of practice in the management and handling of quality issues amongst the government service provider agencies of Australia and New Zealand. The results demonstrate the value of standardized quality system structures for the recording and management of quality issues, but also areas where inconsistent reporting increases the risk of overlooking important data to inform continuous improvement ... (Full article...)
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