Difference between revisions of "SugarCRM"
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===Click2eLearn=== | ===Click2eLearn=== | ||
Click2eLearn is a privately owned company offering high-quality and low-cost web-based training and tutorials for primarily open-source software platforms. The company offers [http://www.click2elearn.com/sugar-tutorials.php almost 80 tutorials on the open-source customer relationship management (CRM) application SugarCRM]. Tutorials are broken down into four categories: Concepts and Tips, CRM Basics, Value Generation, and Extended Management. | Click2eLearn is a privately owned company offering high-quality and low-cost web-based training and tutorials for primarily open-source software platforms. The company offers [http://www.click2elearn.com/sugar-tutorials.php almost 80 tutorials on the open-source customer relationship management (CRM) application SugarCRM]. Training plans begin at $33 per month. Tutorials are broken down into four categories: Concepts and Tips, CRM Basics, Value Generation, and Extended Management. | ||
# Getting Started: Concepts and Tips - These related tutorials focus on the basics of SugarCRM, including aspects like keyboard shortcuts, zooming tools, user preferences, filtering, and reporting. | # Getting Started: Concepts and Tips - These related tutorials focus on the basics of SugarCRM, including aspects like keyboard shortcuts, zooming tools, user preferences, filtering, and reporting. | ||
Revision as of 19:26, 10 December 2012
 | |
| Developer(s) | SugarCRM |
|---|---|
| Initial release | July 3, 2004[1] |
| Stable release |
6.5.26 Community Edition (June 28, 2017) [±] |
| Preview release | none [±] |
| Written in | PHP |
| Operating system | Cross-platform |
| Type | Customer relationship management software |
| License(s) | GNU Affero General Public License v3 (community edition only) |
| Website | www.SugarCRM.com |
SugarCRM is both a web-based customer relationship management (CRM) application and the name of the company that develops its various incarnations. As a for-profit company using commercial open-source software, SugarCRM offers four subscription-based commercial versions of its product as well as a free "community edition" (CE).
Product history
The SugarCRM project began on SourceForge on April 23, 2004, leading with an alpha release of what was then known as Sugar Open Source on June 1. Version 1.0 of the software was released on July 3 of the same year. By October, the software was up to version 2.0, with the project winning SourceForge's "Project of the Month" award.[1]
In November 2004, a core development team based in Bangalore, India released vtiger CRM, a forked version of SugarCRM 1.0.[2]
On July 25, 2007, SugarCRM announced the adoption of the GNU General Public License for what would then be called Sugar Community Edition, the offering previously known as Sugar Open Source.[3] This license took effect with the release of Sugar Community Edition 5.0.
On April 11, 2010, the company announced the community edition would move from its former GNU General Public License to a GNU Affero General Public License, starting with version 6.0.0.[4] However, with that change also came a number of limitations and omitted features in the community edition, leaving users displeased.[5][6][7] By the end of 2010, rumors were spreading that significantly less development effort would be going into the community edition[8], though co-founder Clint Oram attempted to quell those rumors.[9]
Features
Commercial versions
The features among the different versions of SugarCRM differ slightly, ramping up with cost.[10] At the core of all versions are:
- standard reporting features
- access to a mobile version of the site
- MySQL and MS SQL database support
- customer support
A more detailed comparison of the four commercial versions' features is available here.
Community edition
The base features of the community edition can be found in the online documentation. Plugins that extend the functionality can be found at SugarForge.
Hardware/software requirements
Memory, database, and security requirements for an installation of version 6.4 of the community edition of Sugar can be found in the application guide.
Videos, screenshots, and other media
Screenshots for the community edition of Sugar can be found on the SugarForge site.
Training resources
Click2eLearn
Click2eLearn is a privately owned company offering high-quality and low-cost web-based training and tutorials for primarily open-source software platforms. The company offers almost 80 tutorials on the open-source customer relationship management (CRM) application SugarCRM. Training plans begin at $33 per month. Tutorials are broken down into four categories: Concepts and Tips, CRM Basics, Value Generation, and Extended Management.
- Getting Started: Concepts and Tips - These related tutorials focus on the basics of SugarCRM, including aspects like keyboard shortcuts, zooming tools, user preferences, filtering, and reporting.
- Operations: CRM Basics - These related tutorials deal with successfully utilizing the SugarCRM interface as well as managing contacts, accounts, and security settings.
- Operations: Value Generation - These related tutorials introduce the concepts of opportunities and leads as well as the calender, e-mail, and scheduling tools associated with those concepts. More advanced program features are also introduced.
- Operations: Extended Management - These tutorials focus on the extensive management functions of SugarCRM, including campaign, document, project, access and customer service management.
Entities using SugarCRM
Examples of entities that use either the open-source or commercial versions of SugarCRM include:
Advanced Glazings, athenahealth, Avis Scandinavia, Axxès, B&R Industrie-Elektronik, Bord Iascaigh Mhara, CAP'TRONIC, Center on Asia and Globalization, Coca-Cola Enterprise, Corona Medical, Fresenius Medical Care, General Motors Columbia, Induplast, Loomis, PARADE Magazine, State of Oregon, TAV Health, ThyssenKrupp System Engineering, Welland
A full directory of SugarCRM users can be found at the SugarCRM website.
Further reading
External links
References
- ↑ 1.0 1.1 "SourceForge.net - Project of the Month, October 2004". SourceForge.net. October 2004. http://sourceforge.net/potm/potm-2004-10.php. Retrieved 11 March 2012.
- ↑ Marson, Ingrid (31 December 2004). "vTiger launches open source CRM". ZDNet. http://www.zdnet.co.uk/news/application-development/2004/12/31/vtiger-launches-open-source-crm-39182958/. Retrieved 11 March 2012.
- ↑ Martens, China (26 July 2007). "User pressure leads SugarCRM to adopt GPLv3". Computerworld. http://www.computerworld.com.au/article/190961/user_pressure_leads_sugarcrm_adopt_gplv3. Retrieved 11 March 2012.
- ↑ Oram, Clint (11 April 2010). "Moving to the AGPLv3 for Sugar 6". SugarCRM. http://developers.sugarcrm.com/wordpress/2010/04/11/moving-to-the-agplv3-for-sugar-6/. Retrieved 11 March 2012.
- ↑ "Benefits of updating from 5.0.0b to 6?". SugarCRM. 19 July 2010. http://www.sugarcrm.com/forums/f22/benefits-updating-5-0-0b-6-a-62699/. Retrieved 11 March 2012.
- ↑ Blankenhorn, Dana (14 July 2010). "SugarCRM 6 community and commercial diverge". ZDNet. http://www.zdnet.com/blog/open-source/sugarcrm-6-community-and-commercial-diverge/6850. Retrieved 11 March 2012.
- ↑ Rooney, Paula (13 July 2010). "Sugar 6 offers simplified UI and information access". ZDNet. http://www.zdnet.com/blog/open-source/sugar-6-offers-simplified-ui-and-information-access/6844. Retrieved 11 March 2012.
- ↑ "Is it time to fork SugarCRM?". SalesAgility. 6 April 2011. http://www.salesagility.com/blog/blogs/index.php/is-it-time-to-fork?blog=1. Retrieved 11 March 2012.
- ↑ "Is SugarCRM CE Being Left Out the Loop?!". SugarCRM. 13 October 2010. http://www.sugarcrm.com/forums/f22/sugarcrm-ce-being-left-out-loop-65740/. Retrieved 11 March 2012.
- ↑ "Sugar Editions & Pricing". SugarCRM. http://www.sugarcrm.com/crm/products/editions.html. Retrieved 10 March 2012.
