Difference between revisions of "User:Shawndouglas/sandbox/sublevel10"
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===Maintenance, support, and warranty=== | ===Maintenance, support, and warranty=== | ||
Service plan | |||
Maintenance is the business of keeping your system up and running, including all updates/fixes and upgrades within major versions, and in the case of cloud-hosted accounts, all of the IT that goes along with that. Any cloud provider should provide their own dedicated cloud infrastructure at a state-of-the-art SSAE 16 SOC 2 data center with fully redundant systems, failover and hourly backup, as well as secondary daily backup at a geographically distant data center, offering 99.9% uptime reliability with HIPAA-compliant level of data security and SSL encryption. | Maintenance is the business of keeping your system up and running, including all updates/fixes and upgrades within major versions, and in the case of cloud-hosted accounts, all of the IT that goes along with that. Any cloud provider should provide their own dedicated cloud infrastructure at a state-of-the-art SSAE 16 SOC 2 data center with fully redundant systems, failover and hourly backup, as well as secondary daily backup at a geographically distant data center, offering 99.9% uptime reliability with HIPAA-compliant level of data security and SSL encryption. | ||
Revision as of 20:26, 1 March 2019
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This is sublevel2 of my sandbox, where I play with features and test MediaWiki code. If you wish to leave a comment for me, please see my discussion page instead. |
Sandbox begins below
Laboratory informatics software acquisition and implementation
Buy versus rent
Named versus concurrent
Implementation
Hosting
Self
Cloud
Does the cloud hosting provider provide purpose-built, reliable and secure cloud hosting infrastructure housed in a state-of-the-art data center that is SSAE 16 SOC 2 certified?
Are industry standard hardware, software, and configuration practices employed, ensuring first-class performance, security and reliability, with a full 100% uptime guarantee?
Are global cloud networks employed to provide a seamless global cloud hosting service?
Can the provide meet special requirements for HIPAA, CLIA, 21 CFR part 11 or other regulatory compliance data?
Features include:
- comprehensive redundancy
- failover
- data backup and protection (database backups and system-wide backups in secondary location for redundancy)
- SSL security and encryption
SaaS
Maintenance, support, and warranty
Service plan
Maintenance is the business of keeping your system up and running, including all updates/fixes and upgrades within major versions, and in the case of cloud-hosted accounts, all of the IT that goes along with that. Any cloud provider should provide their own dedicated cloud infrastructure at a state-of-the-art SSAE 16 SOC 2 data center with fully redundant systems, failover and hourly backup, as well as secondary daily backup at a geographically distant data center, offering 99.9% uptime reliability with HIPAA-compliant level of data security and SSL encryption.
Every service plan option should come with a number of support hours. You have questions, especially when you're just getting to know a new system. Your support account should allow you to put in a ticket any time you need help, including emailing or calling them to talk to local, highly trained and experienced support staff.
Any provider should warranty (stand behind) all of their work for as long as you are our customer. Any customizations, setup or configurations they do should also be guaranteed, or work until things perform the way they're supposed to at no additional charge.
