Difference between revisions of "SugarCRM"

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| developer              = SugarCRM
| developer              = SugarCRM
| released              = {{Start date|2004|07|03}}<ref name="SFProjMonth">{{cite web |url=http://sourceforge.net/potm/potm-2004-10.php |title=SourceForge.net - Project of the Month, October 2004 |publisher=SourceForge.net |date=October 2004 |accessdate=11 March 2012}}</ref>
| released              = {{Start date|2004|07|03}}<ref name="SFProjMonth">{{cite web |url=http://sourceforge.net/potm/potm-2004-10.php |title=SourceForge.net - Project of the Month, October 2004 |publisher=SourceForge.net |date=October 2004 |accessdate=11 March 2012}}</ref>
| discontinued          =  
| discontinued          = April 2018
| frequently updated    = yes<!-- Release version update? Don't edit this page, just click on the version number! -->
| frequently updated    = yes<!-- Release version update? Don't edit this page, just click on the version number! -->
| programming language  = PHP
| programming language  = PHP
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}}
}}


'''SugarCRM''' is both a web-based customer relationship management (CRM) application and the name of the company that develops its various incarnations. As a for-profit company using commercial open-source software, SugarCRM offers four subscription-based commercial versions of its product as well as a free "community edition" (CE).
'''SugarCRM''' is both a web-based customer relationship management (CRM) application and the name of the company that develops its various incarnations. As a for-profit company using commercial open-source software, SugarCRM offers four subscription-based commercial versions of its product. However, in April 2018 the company end-of-lifed its free "community edition" (CE), and the company is no longer providing open-source software.<ref name="OramSugar18">{{cite web |url=https://community.sugarcrm.com/community/news/blog/2018/04/06/sugar-community-edition-open-source-project-ends |title=Sugar Community Edition open source project ends |author=Oram, C. |publisher=SugarCRM |date=06 April 2018 |accessdate=04 May 2018}}</ref>


==Product history==
==Product history==
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The SugarCRM project began on SourceForge on April 23, 2004, leading with an alpha release of what was then known as Sugar Open Source on June 1. Version 1.0 of the software was released on July 3 of the same year. By October, the software was up to version 2.0, with the project winning SourceForge's "Project of the Month" award.<ref name="SFProjMonth" />  
The SugarCRM project began on SourceForge on April 23, 2004, leading with an alpha release of what was then known as Sugar Open Source on June 1. Version 1.0 of the software was released on July 3 of the same year. By October, the software was up to version 2.0, with the project winning SourceForge's "Project of the Month" award.<ref name="SFProjMonth" />  


In November 2004, a core development team based in Bangalore, India released vTiger CRM, a forked version of SugarCRM 1.0.<ref>{{cite web |url=http://www.zdnet.co.uk/news/application-development/2004/12/31/vtiger-launches-open-source-crm-39182958/ |title=vTiger launches open source CRM |author=Marson, Ingrid |publisher=ZDNet |date=31 December 2004 |accessdate=11 March 2012}}</ref>
In November 2004, a core development team based in Bangalore, India released [[vtiger CRM]], a forked version of SugarCRM 1.0.<ref>{{cite web |url=http://www.zdnet.co.uk/news/application-development/2004/12/31/vtiger-launches-open-source-crm-39182958/ |title=vTiger launches open source CRM |author=Marson, Ingrid |publisher=ZDNet |date=31 December 2004 |accessdate=11 March 2012}}</ref>


On July 25, 2007, SugarCRM announced the adoption of the GNU General Public License for what was to then be called Sugar Community Edition, the offering previously known as Sugar Open Source.<ref>{{cite web |url=http://www.cbronline.com/news/sugarcrm_adopts_gplv3_for_community_edition |title=SugarCRM adopts GPLv3 for Community Edition |publisher=Computer Business Review |date=26 July 2007 |accessdate=11 March 2012}}</ref> This license took effect with the release of Sugar Community Edition 5.0.
On July 25, 2007, SugarCRM announced the adoption of the GNU General Public License for what would then be called Sugar Community Edition, the offering previously known as Sugar Open Source.<ref>{{cite web |url=http://www.computerworld.com.au/article/190961/user_pressure_leads_sugarcrm_adopt_gplv3 |title=User pressure leads SugarCRM to adopt GPLv3 |author=Martens, China |publisher=Computerworld |date=26 July 2007 |accessdate=11 March 2012}}</ref> This license took effect with the release of Sugar Community Edition 5.0.


On April 11, 2010, the company announced the community edition would move from its former GNU General Public License to a GNU Affero General Public License, starting with version 6.0.0.<ref>{{cite web |url=http://developers.sugarcrm.com/wordpress/2010/04/11/moving-to-the-agplv3-for-sugar-6/ |title=Moving to the AGPLv3 for Sugar 6 |author=Oram, Clint |publisher=SugarCRM |date=11 April 2010 |accessdate=11 March 2012}}</ref> However, with that change also came a number of limitations and omitted features in the community edition, leaving users displeased.<ref>{{cite web |url=http://www.sugarcrm.com/forums/f22/benefits-updating-5-0-0b-6-a-62699/ |title=Benefits of updating from 5.0.0b to 6? |publisher=SugarCRM |date=19 July 2010 |accessdate=11 March 2012}}</ref><ref>{{cite web |url=http://www.zdnet.com/blog/open-source/sugarcrm-6-community-and-commercial-diverge/6850 |title=SugarCRM 6 community and commercial diverge |author=Blankenhorn, Dana |publisher=ZDNet |date=14 July 2010 |accessdate=11 March 2012}}</ref><ref>{{cite web |url=http://www.zdnet.com/blog/open-source/sugar-6-offers-simplified-ui-and-information-access/6844 |title=Sugar 6 offers simplified UI and information access |author=Rooney, Paula |publisher=ZDNet |date=13 July 2010 |accessdate=11 March 2012}}</ref> By the end of 2010, rumors were spreading that significantly less development effort would be going into the community edition<ref>{{cite web |url=http://www.salesagility.com/blog/blogs/index.php/is-it-time-to-fork?blog=1 |title=Is it time to fork SugarCRM? |publisher=SalesAgility |date=6 April 2011 |accessdate=11 March 2012}}</ref>, though co-founder Clint Oram attempted to quell those rumors.<ref>{{cite web |url=http://www.sugarcrm.com/forums/f22/sugarcrm-ce-being-left-out-loop-65740/ |title=Is SugarCRM CE Being Left Out the Loop?! |publisher=SugarCRM |date=13 October 2010 |accessdate=11 March 2012}}</ref>
On April 11, 2010, the company announced the community edition would move from its former GNU General Public License to a GNU Affero General Public License, starting with version 6.0.0.<ref>{{cite web |url=http://developers.sugarcrm.com/wordpress/2010/04/11/moving-to-the-agplv3-for-sugar-6/ |title=Moving to the AGPLv3 for Sugar 6 |author=Oram, Clint |publisher=SugarCRM |date=11 April 2010 |accessdate=11 March 2012}}</ref> However, with that change also came a number of limitations and omitted features in the community edition, leaving users displeased.<ref>{{cite web |url=http://www.sugarcrm.com/forums/f22/benefits-updating-5-0-0b-6-a-62699/ |title=Benefits of updating from 5.0.0b to 6? |publisher=SugarCRM |date=19 July 2010 |accessdate=11 March 2012}}</ref><ref>{{cite web |url=http://www.zdnet.com/blog/open-source/sugarcrm-6-community-and-commercial-diverge/6850 |title=SugarCRM 6 community and commercial diverge |author=Blankenhorn, Dana |publisher=ZDNet |date=14 July 2010 |accessdate=11 March 2012}}</ref><ref>{{cite web |url=http://www.zdnet.com/blog/open-source/sugar-6-offers-simplified-ui-and-information-access/6844 |title=Sugar 6 offers simplified UI and information access |author=Rooney, Paula |publisher=ZDNet |date=13 July 2010 |accessdate=11 March 2012}}</ref> By the end of 2010, rumors were spreading that significantly less development effort would be going into the community edition<ref>{{cite web |url=http://www.salesagility.com/blog/blogs/index.php/is-it-time-to-fork?blog=1 |title=Is it time to fork SugarCRM? |publisher=SalesAgility |date=6 April 2011 |accessdate=11 March 2012}}</ref>, though co-founder Clint Oram attempted to quell those rumors.<ref>{{cite web |url=http://www.sugarcrm.com/forums/f22/sugarcrm-ce-being-left-out-loop-65740/ |title=Is SugarCRM CE Being Left Out the Loop?! |publisher=SugarCRM |date=13 October 2010 |accessdate=11 March 2012}}</ref>


In 2014, the company announced it wouldn't be releasing further updates to its Community Edition, and in mid-2017 they announced it would be end-of-lifing the Community Edition, which was finalized in April 2018<ref name="OramSugar18" />:
<blockquote>We are announcing today that the SugarCRM open source project and the corresponding Sugar Community Edition product are ending.  To be clear, SugarCRM has ended development and maintenance of the Community Edition. SugarCRM no longer issues new bug fixes, security updates and patches for the Community Edition, and will be soon removing all Community Edition downloads from SourceForge.net.<ref name="OramSugar18" /></blockquote>
==Features==
==Features==


===Commercial versions===
==Hardware/software requirements==


The features among the different versions of SugarCRM differ slightly, ramping up with cost.<ref>{{cite web |url=http://www.sugarcrm.com/crm/products/editions.html |title=Sugar Editions & Pricing |publisher=SugarCRM |accessdate=10 March 2012}}</ref> At the core of all versions are:
Memory, database, and security requirements for an installation of version 6.4 of the Community Edition of Sugar can be found in [https://archive.is/o5zdX the application guide].


* standard reporting features
==Videos, screenshots, and other media==
* access to a mobile version of the site
* MySQL and MS SQL database support
* customer support
 
A more detailed comparison of the four commercial versions' features is available [http://media.sugarcrm.com/datasheets/EditionsComparison.pdf here].


===Community edition===


The base features of the community edition can be found in the [http://www.sugarcrm.com/crm/support/documentation/SugarCommunityEdition/6.4/-docs-Application_Guides-Sugar_Community_Edition_Application_Guide_6.4.0-preface.html#1041401 online documentation]. Plugins that extend the functionality can be found at [http://www.sugarforge.org/ SugarForge].
==Training resources==


==Hardware/software requirements==


Requirements for this software to run properly include:
==Entities using SugarCRM==


Examples of entities that use either the open-source or commercial versions of SugarCRM include:


==Videos, screenshots, and other media==
Advanced Glazings, athenahealth, Avis Scandinavia, Axxès, B&R Industrie-Elektronik, Bord Iascaigh Mhara, CAP'TRONIC, Center on Asia and Globalization, Coca-Cola Enterprise, Corona Medical, Fresenius Medical Care, General Motors Columbia, Induplast, Loomis, PARADE Magazine, State of Oregon, TAV Health, ThyssenKrupp System Engineering, Welland
''Click a screenshot to see a larger version. Alternatively, right-click and choose to open it in a separate tab/window.''


A full directory of SugarCRM users can be found at the [http://www.sugarcrm.com/customers SugarCRM website].


==Further reading==
==Further reading==


 
* {{cite web |url=http://www.sugarcrm.com/crm/support/documentation |title=Sugar Documentation |publisher=SugarCRM}}


==External links==
==External links==


 
* [https://web.archive.org/web/20150701181828/https://github.com/SugarCRM/ SugarCRM GitHub project page] (Archived)
* [https://web.archive.org/web/20150902053036/http://support.sugarcrm.com/02_Documentation/01_Sugar_Editions/05_Sugar_Community_Edition/ Sugar CE release notes] (Archived)


==References==
==References==
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<!---Place all category tags here-->
<!---Place all category tags here-->
[[Category:Customer relationship management software (open source)]]
[[Category:Discontinued or abandoned software (open source)]]

Latest revision as of 16:46, 4 May 2021

SugarCRM
SugarCRM logo.gif
Developer(s) SugarCRM
Initial release July 3, 2004 (2004-07-03)[1]
Discontinued

6.5.26 Community Edition  (June 28, 2017; 7 years ago (2017-06-28))

[±]
Preview release none [±]
Written in PHP
Operating system Cross-platform
Type Customer relationship management software
License(s) GNU Affero General Public License v3 (community edition only)
Website www.SugarCRM.com

SugarCRM is both a web-based customer relationship management (CRM) application and the name of the company that develops its various incarnations. As a for-profit company using commercial open-source software, SugarCRM offers four subscription-based commercial versions of its product. However, in April 2018 the company end-of-lifed its free "community edition" (CE), and the company is no longer providing open-source software.[2]

Product history

The SugarCRM project began on SourceForge on April 23, 2004, leading with an alpha release of what was then known as Sugar Open Source on June 1. Version 1.0 of the software was released on July 3 of the same year. By October, the software was up to version 2.0, with the project winning SourceForge's "Project of the Month" award.[1]

In November 2004, a core development team based in Bangalore, India released vtiger CRM, a forked version of SugarCRM 1.0.[3]

On July 25, 2007, SugarCRM announced the adoption of the GNU General Public License for what would then be called Sugar Community Edition, the offering previously known as Sugar Open Source.[4] This license took effect with the release of Sugar Community Edition 5.0.

On April 11, 2010, the company announced the community edition would move from its former GNU General Public License to a GNU Affero General Public License, starting with version 6.0.0.[5] However, with that change also came a number of limitations and omitted features in the community edition, leaving users displeased.[6][7][8] By the end of 2010, rumors were spreading that significantly less development effort would be going into the community edition[9], though co-founder Clint Oram attempted to quell those rumors.[10]

In 2014, the company announced it wouldn't be releasing further updates to its Community Edition, and in mid-2017 they announced it would be end-of-lifing the Community Edition, which was finalized in April 2018[2]:

We are announcing today that the SugarCRM open source project and the corresponding Sugar Community Edition product are ending. To be clear, SugarCRM has ended development and maintenance of the Community Edition. SugarCRM no longer issues new bug fixes, security updates and patches for the Community Edition, and will be soon removing all Community Edition downloads from SourceForge.net.[2]

Features

Hardware/software requirements

Memory, database, and security requirements for an installation of version 6.4 of the Community Edition of Sugar can be found in the application guide.

Videos, screenshots, and other media

Training resources

Entities using SugarCRM

Examples of entities that use either the open-source or commercial versions of SugarCRM include:

Advanced Glazings, athenahealth, Avis Scandinavia, Axxès, B&R Industrie-Elektronik, Bord Iascaigh Mhara, CAP'TRONIC, Center on Asia and Globalization, Coca-Cola Enterprise, Corona Medical, Fresenius Medical Care, General Motors Columbia, Induplast, Loomis, PARADE Magazine, State of Oregon, TAV Health, ThyssenKrupp System Engineering, Welland

A full directory of SugarCRM users can be found at the SugarCRM website.

Further reading


External links

References

  1. ↑ 1.0 1.1 "SourceForge.net - Project of the Month, October 2004". SourceForge.net. October 2004. http://sourceforge.net/potm/potm-2004-10.php. Retrieved 11 March 2012. 
  2. ↑ 2.0 2.1 2.2 Oram, C. (6 April 2018). "Sugar Community Edition open source project ends". SugarCRM. https://community.sugarcrm.com/community/news/blog/2018/04/06/sugar-community-edition-open-source-project-ends. Retrieved 04 May 2018. 
  3. ↑ Marson, Ingrid (31 December 2004). "vTiger launches open source CRM". ZDNet. http://www.zdnet.co.uk/news/application-development/2004/12/31/vtiger-launches-open-source-crm-39182958/. Retrieved 11 March 2012. 
  4. ↑ Martens, China (26 July 2007). "User pressure leads SugarCRM to adopt GPLv3". Computerworld. http://www.computerworld.com.au/article/190961/user_pressure_leads_sugarcrm_adopt_gplv3. Retrieved 11 March 2012. 
  5. ↑ Oram, Clint (11 April 2010). "Moving to the AGPLv3 for Sugar 6". SugarCRM. http://developers.sugarcrm.com/wordpress/2010/04/11/moving-to-the-agplv3-for-sugar-6/. Retrieved 11 March 2012. 
  6. ↑ "Benefits of updating from 5.0.0b to 6?". SugarCRM. 19 July 2010. http://www.sugarcrm.com/forums/f22/benefits-updating-5-0-0b-6-a-62699/. Retrieved 11 March 2012. 
  7. ↑ Blankenhorn, Dana (14 July 2010). "SugarCRM 6 community and commercial diverge". ZDNet. http://www.zdnet.com/blog/open-source/sugarcrm-6-community-and-commercial-diverge/6850. Retrieved 11 March 2012. 
  8. ↑ Rooney, Paula (13 July 2010). "Sugar 6 offers simplified UI and information access". ZDNet. http://www.zdnet.com/blog/open-source/sugar-6-offers-simplified-ui-and-information-access/6844. Retrieved 11 March 2012. 
  9. ↑ "Is it time to fork SugarCRM?". SalesAgility. 6 April 2011. http://www.salesagility.com/blog/blogs/index.php/is-it-time-to-fork?blog=1. Retrieved 11 March 2012. 
  10. ↑ "Is SugarCRM CE Being Left Out the Loop?!". SugarCRM. 13 October 2010. http://www.sugarcrm.com/forums/f22/sugarcrm-ce-being-left-out-loop-65740/. Retrieved 11 March 2012. 
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