Difference between revisions of "ISO 9000"

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'''ISO 9000 ''' is a family of standards related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders.<ref>{{Cite journal |title=The state of ISO 9000 certification: A study of Swedish organisations |url=http://www.emeraldinsight.com/journals.htm?articleid=842040&show=abstract |year=2002 |journal=The TQM Magazine |volume=14 |issue=5 |last1=Poksinska |first1=B. |last2=Dahlgaard |first2=J.J. |last3= Antoni |first3= M. |accessdate= 2010-11-22}}</ref> The standards are published by the International Organization for Standardization (ISO) and are available through national standards bodies. ISO 9000 deals with the fundamentals of quality management systems <ref name="emeraldinsight.com">{{Cite journal |title= An adaptation to ISO 9001: 2000 for certified organisations |url= http://www.emeraldinsight.com/journals.htm?articleid=868561&show=abstract |year=2002 |journal=Managerial Auditing Journal |volume=17 |issue=5 |last1=Tsim |first1=Y.C. |last2=Yeung |first2=V. W. S. |last3=Leung |first3=E. T. C. |accessdate=2010-11-22}}</ref>, including the eight management principles on which the family of standards is based.<ref>{{Cite journal |title=Implementing ISO 9000: A study of its benefits among Australian organizations |url=http://www.informaworld.com/smpp/content~db=all~content=a713600335 |year=1999 |journal=Total Quality Management |pages=95–106 |volume=1 |issue=1 |last1=Beattie |first1=K.R. |last2=Sohal | first2=A.S. |accessdate=28 February 2012}}</ref><ref name="emeraldinsight.com"/>  
'''ISO 9000 ''' is a family of standards related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders.<ref>{{Cite journal |title=The state of ISO 9000 certification: A study of Swedish organisations |url=http://www.emeraldinsight.com/journals.htm?articleid=842040&show=abstract |year=2002 |journal=The TQM Magazine |volume=14 |issue=5 |last1=Poksinska |first1=B. |last2=Dahlgaard |first2=J.J. |last3= Antoni |first3= M. |accessdate= 2010-11-22}}</ref> The standards are published by the [[International Organization for Standardization]] (ISO) and are available through national standards bodies. ISO 9000 deals with the fundamentals of quality management systems <ref name="emeraldinsight.com">{{Cite journal |title= An adaptation to ISO 9001: 2000 for certified organisations |url= http://www.emeraldinsight.com/journals.htm?articleid=868561&show=abstract |year=2002 |journal=Managerial Auditing Journal |volume=17 |issue=5 |last1=Tsim |first1=Y.C. |last2=Yeung |first2=V. W. S. |last3=Leung |first3=E. T. C. |accessdate=2010-11-22}}</ref>, including the eight management principles on which the family of standards is based.<ref>{{Cite journal |title=Implementing ISO 9000: A study of its benefits among Australian organizations |url=http://www.informaworld.com/smpp/content~db=all~content=a713600335 |year=1999 |journal=Total Quality Management |pages=95–106 |volume=1 |issue=1 |last1=Beattie |first1=K.R. |last2=Sohal | first2=A.S. |accessdate=28 February 2012}}</ref><ref name="emeraldinsight.com"/>  


ISO 9001 deals with the requirements that organizations wishing to meet the standard have to fulfill.<ref>{{cite web |url=http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=46486 |title=ISO 9001:2008 - Quality management systems -- Requirements |publisher=International Organization for Standardization |accessdate=28 February 2012}}</ref> Third party certification bodies provide independent confirmation that organizations meet the requirements of ISO 9001. Over a million organizations worldwide<ref>{{cite web |url=http://www.iso.org/iso/pressrelease.htm?refid=Ref1363 |title=ISO 9001 certifications top one million mark, food safety and information security continue meteoric increase |publisher=International Organization for Standardization |date=25 October 2010 |accessdate=28 February 2012}}</ref> are independently certified, making ISO 9001 one of the most widely used management tools in the world today. Despite widespread use, however, the ISO certification process has been criticized<ref name="clifford">{{cite web |url=http://www.inc.com/magazine/20050501/management.html |title=So many standards to follow, so little payoff |author=Clifford, Stephanie |publisher=Inc. Magazine |date=1 May 2005 |accessdate=28 February 2012}}</ref><ref name="wilson">{{cite web |url=http://james.westgard.com/the_westgard_rules/2010/06/iso-not-so.html |title=Is ISO the way to go? Some say, Not So |author=Wilson, Ian |publisher=Westgard QC, Inc. |date=4 June 2010 |accessdate=28 February 2012}}</ref> as being wasteful and not being useful for all organizations.<ref name="seddon">{{cite web |url=http://www.guardian.co.uk/money/2000/nov/19/workandcareers.madeleinebunting |title=The 'quality' you can't feel |author=Seddon, John |publisher=The Observer |date=18 November 2000 |accessdate=28 February 2012}}</ref><ref name="seddon2">{{cite book |url=http://www.systemsthinking.co.uk/3-1-article.asp |title=The Case Against ISO 9000 |chapter=Chapter 1: A Brief History of ISO 9000 - Where did we go wrong? |edition=2nd |author=Seddon, John |publisher=Oak Tree Press |year=2000 |isbn=1-86076-173-9}}</ref><ref name= "OConnor">{{cite web |url=http://www.pat-oconnor.co.uk/iso9000.htm |title=ISO 9000: Help or Hoax |author=O'Connor, Patrick D.T. O'Connor |date=1991 |accessdate=28 February 2012}}</ref>
ISO 9001 deals with the requirements that organizations wishing to meet the standard have to fulfill.<ref>{{cite web |url=http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=46486 |title=ISO 9001:2008 - Quality management systems -- Requirements |publisher=International Organization for Standardization |accessdate=28 February 2012}}</ref> Third party certification bodies provide independent confirmation that organizations meet the requirements of ISO 9001. Over a million organizations worldwide<ref>{{cite web |url=http://www.iso.org/iso/pressrelease.htm?refid=Ref1363 |title=ISO 9001 certifications top one million mark, food safety and information security continue meteoric increase |publisher=International Organization for Standardization |date=25 October 2010 |accessdate=28 February 2012}}</ref> are independently certified, making ISO 9001 one of the most widely used management tools in the world today. Despite widespread use, however, the ISO certification process has been criticized<ref name="clifford">{{cite web |url=http://www.inc.com/magazine/20050501/management.html |title=So many standards to follow, so little payoff |author=Clifford, Stephanie |publisher=Inc. Magazine |date=1 May 2005 |accessdate=28 February 2012}}</ref><ref name="wilson">{{cite web |url=http://james.westgard.com/the_westgard_rules/2010/06/iso-not-so.html |title=Is ISO the way to go? Some say, Not So |author=Wilson, Ian |publisher=Westgard QC, Inc. |date=4 June 2010 |accessdate=28 February 2012}}</ref> as being wasteful and not being useful for all organizations.<ref name="seddon">{{cite web |url=http://www.guardian.co.uk/money/2000/nov/19/workandcareers.madeleinebunting |title=The 'quality' you can't feel |author=Seddon, John |publisher=The Observer |date=18 November 2000 |accessdate=28 February 2012}}</ref><ref name="seddon2">{{cite book |url=http://www.systemsthinking.co.uk/3-1-article.asp |title=The Case Against ISO 9000 |chapter=Chapter 1: A Brief History of ISO 9000 - Where did we go wrong? |edition=2nd |author=Seddon, John |publisher=Oak Tree Press |year=2000 |isbn=1-86076-173-9}}</ref><ref name= "OConnor">{{cite web |url=http://www.pat-oconnor.co.uk/iso9000.htm |title=ISO 9000: Help or Hoax |author=O'Connor, Patrick D.T. O'Connor |date=1991 |accessdate=28 February 2012}}</ref>

Revision as of 19:49, 27 March 2014

ISO 9000 is a family of standards related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders.[1] The standards are published by the International Organization for Standardization (ISO) and are available through national standards bodies. ISO 9000 deals with the fundamentals of quality management systems [2], including the eight management principles on which the family of standards is based.[3][2]

ISO 9001 deals with the requirements that organizations wishing to meet the standard have to fulfill.[4] Third party certification bodies provide independent confirmation that organizations meet the requirements of ISO 9001. Over a million organizations worldwide[5] are independently certified, making ISO 9001 one of the most widely used management tools in the world today. Despite widespread use, however, the ISO certification process has been criticized[6][7] as being wasteful and not being useful for all organizations.[8][9][10]

Further reading

  • Bamford, Robert; Deibler, William (2003). ISO 9001: 2000 for Software and Systems Providers: An Engineering Approach (1st ed.). CRC-Press. ISBN 0849320631, ISBN 978-0849320637
  • Naveh. E., Marcus, A. (2004). "When does ISO 9000 Quality Assurance standard lead to performance improvement?", IEEE Transactions on Engineering Management, 51(3), 352–363.
  • http://www.iso.org/iso/survey2007.pdf - An abstract of the 2007's ISO survey of certificates.
  • http://www.iso.org/iso/survey2008.pdf - An abstract of the 2008's ISO survey of certificates.

References

  1. ↑ Poksinska, B.; Dahlgaard, J.J.; Antoni, M. (2002). "The state of ISO 9000 certification: A study of Swedish organisations". The TQM Magazine 14 (5). http://www.emeraldinsight.com/journals.htm?articleid=842040&show=abstract. Retrieved 2010-11-22. 
  2. ↑ 2.0 2.1 Tsim, Y.C.; Yeung, V. W. S.; Leung, E. T. C. (2002). "An adaptation to ISO 9001: 2000 for certified organisations". Managerial Auditing Journal 17 (5). http://www.emeraldinsight.com/journals.htm?articleid=868561&show=abstract. Retrieved 2010-11-22. 
  3. ↑ Beattie, K.R.; Sohal, A.S. (1999). "Implementing ISO 9000: A study of its benefits among Australian organizations". Total Quality Management 1 (1): 95–106. http://www.informaworld.com/smpp/content~db=all~content=a713600335. Retrieved 28 February 2012. 
  4. ↑ "ISO 9001:2008 - Quality management systems -- Requirements". International Organization for Standardization. http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=46486. Retrieved 28 February 2012. 
  5. ↑ "ISO 9001 certifications top one million mark, food safety and information security continue meteoric increase". International Organization for Standardization. 25 October 2010. http://www.iso.org/iso/pressrelease.htm?refid=Ref1363. Retrieved 28 February 2012. 
  6. ↑ Clifford, Stephanie (1 May 2005). "So many standards to follow, so little payoff". Inc. Magazine. http://www.inc.com/magazine/20050501/management.html. Retrieved 28 February 2012. 
  7. ↑ Wilson, Ian (4 June 2010). "Is ISO the way to go? Some say, Not So". Westgard QC, Inc.. http://james.westgard.com/the_westgard_rules/2010/06/iso-not-so.html. Retrieved 28 February 2012. 
  8. ↑ Seddon, John (18 November 2000). "The 'quality' you can't feel". The Observer. http://www.guardian.co.uk/money/2000/nov/19/workandcareers.madeleinebunting. Retrieved 28 February 2012. 
  9. ↑ Seddon, John (2000). "Chapter 1: A Brief History of ISO 9000 - Where did we go wrong?". The Case Against ISO 9000 (2nd ed.). Oak Tree Press. ISBN 1-86076-173-9. http://www.systemsthinking.co.uk/3-1-article.asp. 
  10. ↑ O'Connor, Patrick D.T. O'Connor (1991). "ISO 9000: Help or Hoax". http://www.pat-oconnor.co.uk/iso9000.htm. Retrieved 28 February 2012. 
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