SugarCRM - Revision history

Shawndouglas: /* References */

2021-05-04T16:46:44Z

References

← Older revision		Revision as of 16:46, 4 May 2021
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	<!---Place all category tags here-->		<!---Place all category tags here-->
	~~[[Category:Customer relationship management software (open source)]]~~
	~~[[Category:Customer service software (open source)]]~~
	[[Category:Discontinued or abandoned software (open source)]]		[[Category:Discontinued or abandoned software (open source)]]

Shawndouglas: /* External links */

2018-05-04T17:05:12Z

External links

← Older revision		Revision as of 17:05, 4 May 2018
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	* [https://web.archive.org/web/20150701181828/https://github.com/SugarCRM/ SugarCRM GitHub project page] (Archived)		* [https://web.archive.org/web/20150701181828/https://github.com/SugarCRM/ SugarCRM GitHub project page] (Archived)
			* [https://web.archive.org/web/20150902053036/http://support.sugarcrm.com/02_Documentation/01_Sugar_Editions/05_Sugar_Community_Edition/ Sugar CE release notes] (Archived)

	==References==		==References==

Shawndouglas: Updated due to recent changes.

2018-05-04T17:02:56Z

Updated due to recent changes.

← Older revision		Revision as of 17:02, 4 May 2018
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	\| developer = SugarCRM		\| developer = SugarCRM
	\| released = {{Start date\|2004\|07\|03}}<ref name="SFProjMonth">{{cite web \|url=http://sourceforge.net/potm/potm-2004-10.php \|title=SourceForge.net - Project of the Month, October 2004 \|publisher=SourceForge.net \|date=October 2004 \|accessdate=11 March 2012}}</ref>		\| released = {{Start date\|2004\|07\|03}}<ref name="SFProjMonth">{{cite web \|url=http://sourceforge.net/potm/potm-2004-10.php \|title=SourceForge.net - Project of the Month, October 2004 \|publisher=SourceForge.net \|date=October 2004 \|accessdate=11 March 2012}}</ref>
	\| discontinued =		\| discontinued = April 2018
	\| frequently updated = yes<!-- Release version update? Don't edit this page, just click on the version number! -->		\| frequently updated = yes<!-- Release version update? Don't edit this page, just click on the version number! -->
	\| programming language = PHP		\| programming language = PHP
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	}}		}}

	'''SugarCRM''' is both a web-based customer relationship management (CRM) application and the name of the company that develops its various incarnations. As a for-profit company using commercial open-source software, SugarCRM offers four subscription-based commercial versions of its product ~~as well as a~~ free "community edition" (CE).		'''SugarCRM''' is both a web-based customer relationship management (CRM) application and the name of the company that develops its various incarnations. As a for-profit company using commercial open-source software, SugarCRM offers four subscription-based commercial versions of its product. However, in April 2018 the company end-of-lifed its free "community edition" (CE), and the company is no longer providing open-source software.<ref name="OramSugar18">{{cite web \|url=https://community.sugarcrm.com/community/news/blog/2018/04/06/sugar-community-edition-open-source-project-ends \|title=Sugar Community Edition open source project ends \|author=Oram, C. \|publisher=SugarCRM \|date=06 April 2018 \|accessdate=04 May 2018}}</ref>

	==Product history==		==Product history==
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	On April 11, 2010, the company announced the community edition would move from its former GNU General Public License to a GNU Affero General Public License, starting with version 6.0.0.<ref>{{cite web \|url=http://developers.sugarcrm.com/wordpress/2010/04/11/moving-to-the-agplv3-for-sugar-6/ \|title=Moving to the AGPLv3 for Sugar 6 \|author=Oram, Clint \|publisher=SugarCRM \|date=11 April 2010 \|accessdate=11 March 2012}}</ref> However, with that change also came a number of limitations and omitted features in the community edition, leaving users displeased.<ref>{{cite web \|url=http://www.sugarcrm.com/forums/f22/benefits-updating-5-0-0b-6-a-62699/ \|title=Benefits of updating from 5.0.0b to 6? \|publisher=SugarCRM \|date=19 July 2010 \|accessdate=11 March 2012}}</ref><ref>{{cite web \|url=http://www.zdnet.com/blog/open-source/sugarcrm-6-community-and-commercial-diverge/6850 \|title=SugarCRM 6 community and commercial diverge \|author=Blankenhorn, Dana \|publisher=ZDNet \|date=14 July 2010 \|accessdate=11 March 2012}}</ref><ref>{{cite web \|url=http://www.zdnet.com/blog/open-source/sugar-6-offers-simplified-ui-and-information-access/6844 \|title=Sugar 6 offers simplified UI and information access \|author=Rooney, Paula \|publisher=ZDNet \|date=13 July 2010 \|accessdate=11 March 2012}}</ref> By the end of 2010, rumors were spreading that significantly less development effort would be going into the community edition<ref>{{cite web \|url=http://www.salesagility.com/blog/blogs/index.php/is-it-time-to-fork?blog=1 \|title=Is it time to fork SugarCRM? \|publisher=SalesAgility \|date=6 April 2011 \|accessdate=11 March 2012}}</ref>, though co-founder Clint Oram attempted to quell those rumors.<ref>{{cite web \|url=http://www.sugarcrm.com/forums/f22/sugarcrm-ce-being-left-out-loop-65740/ \|title=Is SugarCRM CE Being Left Out the Loop?! \|publisher=SugarCRM \|date=13 October 2010 \|accessdate=11 March 2012}}</ref>		On April 11, 2010, the company announced the community edition would move from its former GNU General Public License to a GNU Affero General Public License, starting with version 6.0.0.<ref>{{cite web \|url=http://developers.sugarcrm.com/wordpress/2010/04/11/moving-to-the-agplv3-for-sugar-6/ \|title=Moving to the AGPLv3 for Sugar 6 \|author=Oram, Clint \|publisher=SugarCRM \|date=11 April 2010 \|accessdate=11 March 2012}}</ref> However, with that change also came a number of limitations and omitted features in the community edition, leaving users displeased.<ref>{{cite web \|url=http://www.sugarcrm.com/forums/f22/benefits-updating-5-0-0b-6-a-62699/ \|title=Benefits of updating from 5.0.0b to 6? \|publisher=SugarCRM \|date=19 July 2010 \|accessdate=11 March 2012}}</ref><ref>{{cite web \|url=http://www.zdnet.com/blog/open-source/sugarcrm-6-community-and-commercial-diverge/6850 \|title=SugarCRM 6 community and commercial diverge \|author=Blankenhorn, Dana \|publisher=ZDNet \|date=14 July 2010 \|accessdate=11 March 2012}}</ref><ref>{{cite web \|url=http://www.zdnet.com/blog/open-source/sugar-6-offers-simplified-ui-and-information-access/6844 \|title=Sugar 6 offers simplified UI and information access \|author=Rooney, Paula \|publisher=ZDNet \|date=13 July 2010 \|accessdate=11 March 2012}}</ref> By the end of 2010, rumors were spreading that significantly less development effort would be going into the community edition<ref>{{cite web \|url=http://www.salesagility.com/blog/blogs/index.php/is-it-time-to-fork?blog=1 \|title=Is it time to fork SugarCRM? \|publisher=SalesAgility \|date=6 April 2011 \|accessdate=11 March 2012}}</ref>, though co-founder Clint Oram attempted to quell those rumors.<ref>{{cite web \|url=http://www.sugarcrm.com/forums/f22/sugarcrm-ce-being-left-out-loop-65740/ \|title=Is SugarCRM CE Being Left Out the Loop?! \|publisher=SugarCRM \|date=13 October 2010 \|accessdate=11 March 2012}}</ref>

			In 2014, the company announced it wouldn't be releasing further updates to its Community Edition, and in mid-2017 they announced it would be end-of-lifing the Community Edition, which was finalized in April 2018<ref name="OramSugar18" />:

			<blockquote>We are announcing today that the SugarCRM open source project and the corresponding Sugar Community Edition product are ending. To be clear, SugarCRM has ended development and maintenance of the Community Edition. SugarCRM no longer issues new bug fixes, security updates and patches for the Community Edition, and will be soon removing all Community Edition downloads from SourceForge.net.<ref name="OramSugar18" /></blockquote>
	==Features==		==Features==

	~~===Commercial versions===~~

	The features among the different versions of SugarCRM differ slightly, ramping up with cost.<ref>{{cite web \|url=http://www.sugarcrm.com/crm/products/editions.html \|title=Sugar Editions & Pricing \|publisher=SugarCRM \|accessdate=10 March 2012}}</ref> At the core of all versions are:

	* standard reporting features
	* access to a mobile version of the site
	* [[MySQL]] and MS SQL database support
	* customer support

	~~A more detailed comparison of the four commercial versions' features is available [http://media.sugarcrm.com/datasheets/EditionsComparison.pdf here].~~

	~~===Community edition===~~

	The base features of the community edition can be found in the [http://www.sugarcrm.com/crm/support/documentation/SugarCommunityEdition/6.4/-docs-Application_Guides-Sugar_Community_Edition_Application_Guide_6.4.0-preface.html#1041401 online documentation]. Plugins that extend the functionality can be found at [http://www.sugarforge.org/ SugarForge].

	==Hardware/software requirements==		==Hardware/software requirements==

	Memory, database, and security requirements for an installation of version 6.4 of the ~~community edition~~ of Sugar can be found in [~~http~~://~~www~~.~~sugarcrm.com/crm/support/documentation/SugarCommunityEdition/6.4~~/~~-docs-Application_Guides-Sugar_Community_Edition_Application_Guide_6.4.0-Sugar_Install_Upgrade.html#1182572~~ the application guide].		Memory, database, and security requirements for an installation of version 6.4 of the Community Edition of Sugar can be found in [https://archive.is/o5zdX the application guide].

	==Videos, screenshots, and other media==		==Videos, screenshots, and other media==

	~~Screenshots for the community edition of Sugar can be found on [http://www.sugarforge.org/screenshots/?group_id=6 the SugarForge site].~~

	==Training resources==		==Training resources==


	==Entities using SugarCRM==		==Entities using SugarCRM==
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	Advanced Glazings, athenahealth, Avis Scandinavia, Axxès, B&R Industrie-Elektronik, Bord Iascaigh Mhara, CAP'TRONIC, Center on Asia and Globalization, Coca-Cola Enterprise, Corona Medical, Fresenius Medical Care, General Motors Columbia, Induplast, Loomis, PARADE Magazine, State of Oregon, TAV Health, ThyssenKrupp System Engineering, Welland		Advanced Glazings, athenahealth, Avis Scandinavia, Axxès, B&R Industrie-Elektronik, Bord Iascaigh Mhara, CAP'TRONIC, Center on Asia and Globalization, Coca-Cola Enterprise, Corona Medical, Fresenius Medical Care, General Motors Columbia, Induplast, Loomis, PARADE Magazine, State of Oregon, TAV Health, ThyssenKrupp System Engineering, Welland

	A full directory of SugarCRM users can be found at the [http://www.sugarcrm.com/~~crm/content/sugarcrm-customer-success~~ SugarCRM website].		A full directory of SugarCRM users can be found at the [http://www.sugarcrm.com/customers SugarCRM website].

	==Further reading==		==Further reading==
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	==External links==		==External links==

	* [https://github.com/~~sugarcrm~~ SugarCRM GitHub project page]		* [https://web.archive.org/web/20150701181828/https://github.com/SugarCRM/ SugarCRM GitHub project page] (Archived)

	==References==		==References==
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	[[Category:Customer relationship management software (open source)]]		[[Category:Customer relationship management software (open source)]]
	[[Category:Customer service software (open source)]]		[[Category:Customer service software (open source)]]
			[[Category:Discontinued or abandoned software (open source)]]

Shawndouglas: /* Training resources */ Website defunct

2017-01-05T19:33:15Z

Training resources: Website defunct

← Older revision		Revision as of 19:33, 5 January 2017
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	==Training resources==		==Training resources==

	~~===Click2eLearn===~~

	[[Image:Click2eLearn_logo.gif‎\|left\|text-top\|120px\|link=http://www.click2elearn.com/sugar-tutorials.php\|alt=Click2eLearn]]Click2eLearn is a privately owned company offering high-quality and low-cost web-based training and tutorials for primarily open-source software platforms. The company offers [http://www.click2elearn.com/sugar-tutorials.php almost 80 tutorials on the open-source customer relationship management (CRM) application SugarCRM]. Training plans begin at $33 per month.

	~~Tutorials are broken down into four categories: Concepts and Tips, CRM Basics, Value Generation, and Extended Management.~~

	~~# Getting Started: Concepts and Tips - These related tutorials focus on the basics of SugarCRM, including aspects like keyboard shortcuts, zooming tools, user preferences, filtering, and reporting.~~
	~~# Operations: CRM Basics - These related tutorials deal with successfully utilizing the SugarCRM interface as well as managing contacts, accounts, and security settings.~~
	# Operations: Value Generation - These related tutorials introduce the concepts of opportunities and leads as well as the calender, e-mail, and scheduling tools associated with those concepts. More advanced program features are also introduced.
	~~# Operations: Extended Management - These tutorials focus on the extensive management functions of SugarCRM, including campaign, document, project, access and customer service management.~~

	==Entities using SugarCRM==		==Entities using SugarCRM==

Shawndouglas: /* External links */ Removed standalone SF links so as to not encourage downloading from that site.

2015-06-16T16:06:59Z

External links: Removed standalone SF links so as to not encourage downloading from that site.

← Older revision		Revision as of 16:06, 16 June 2015
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	==External links==		==External links==

	* [~~http~~://~~sourceforge~~.~~net/projects~~/sugarcrm/ SugarCRM ~~SourceForge~~ project ~~page]~~		* [https://github.com/sugarcrm SugarCRM GitHub project page]
	* [http://www.vtiger.com/ vtiger home page]

	==References==		==References==

Shawndouglas: Added image.

2012-12-11T01:49:09Z

Added image.

← Older revision		Revision as of 01:49, 11 December 2012
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	===Click2eLearn===		===Click2eLearn===

	Click2eLearn is a privately owned company offering high-quality and low-cost web-based training and tutorials for primarily open-source software platforms. The company offers [http://www.click2elearn.com/sugar-tutorials.php almost 80 tutorials on the open-source customer relationship management (CRM) application SugarCRM]. Training plans begin at $33 per month. Tutorials are broken down into four categories: Concepts and Tips, CRM Basics, Value Generation, and Extended Management.		[[Image:Click2eLearn_logo.gif‎\|left\|text-top\|120px\|link=http://www.click2elearn.com/sugar-tutorials.php\|alt=Click2eLearn]]Click2eLearn is a privately owned company offering high-quality and low-cost web-based training and tutorials for primarily open-source software platforms. The company offers [http://www.click2elearn.com/sugar-tutorials.php almost 80 tutorials on the open-source customer relationship management (CRM) application SugarCRM]. Training plans begin at $33 per month.

			Tutorials are broken down into four categories: Concepts and Tips, CRM Basics, Value Generation, and Extended Management.

	# Getting Started: Concepts and Tips - These related tutorials focus on the basics of SugarCRM, including aspects like keyboard shortcuts, zooming tools, user preferences, filtering, and reporting.		# Getting Started: Concepts and Tips - These related tutorials focus on the basics of SugarCRM, including aspects like keyboard shortcuts, zooming tools, user preferences, filtering, and reporting.

Shawndouglas: /* Click2eLearn */ Added pricing.

2012-12-10T19:26:26Z

Click2eLearn: Added pricing.

← Older revision		Revision as of 19:26, 10 December 2012
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	===Click2eLearn===		===Click2eLearn===

	Click2eLearn is a privately owned company offering high-quality and low-cost web-based training and tutorials for primarily open-source software platforms. The company offers [http://www.click2elearn.com/sugar-tutorials.php almost 80 tutorials on the open-source customer relationship management (CRM) application SugarCRM]. Tutorials are broken down into four categories: Concepts and Tips, CRM Basics, Value Generation, and Extended Management.		Click2eLearn is a privately owned company offering high-quality and low-cost web-based training and tutorials for primarily open-source software platforms. The company offers [http://www.click2elearn.com/sugar-tutorials.php almost 80 tutorials on the open-source customer relationship management (CRM) application SugarCRM]. Training plans begin at $33 per month. Tutorials are broken down into four categories: Concepts and Tips, CRM Basics, Value Generation, and Extended Management.

	# Getting Started: Concepts and Tips - These related tutorials focus on the basics of SugarCRM, including aspects like keyboard shortcuts, zooming tools, user preferences, filtering, and reporting.		# Getting Started: Concepts and Tips - These related tutorials focus on the basics of SugarCRM, including aspects like keyboard shortcuts, zooming tools, user preferences, filtering, and reporting.

Shawndouglas: Added training resources section.

2012-12-10T19:13:53Z

Added training resources section.

← Older revision		Revision as of 19:13, 10 December 2012
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	Screenshots for the community edition of Sugar can be found on [http://www.sugarforge.org/screenshots/?group_id=6 the SugarForge site].		Screenshots for the community edition of Sugar can be found on [http://www.sugarforge.org/screenshots/?group_id=6 the SugarForge site].

			==Training resources==

			===Click2eLearn===

			Click2eLearn is a privately owned company offering high-quality and low-cost web-based training and tutorials for primarily open-source software platforms. The company offers [http://www.click2elearn.com/sugar-tutorials.php almost 80 tutorials on the open-source customer relationship management (CRM) application SugarCRM]. Tutorials are broken down into four categories: Concepts and Tips, CRM Basics, Value Generation, and Extended Management.

			# Getting Started: Concepts and Tips - These related tutorials focus on the basics of SugarCRM, including aspects like keyboard shortcuts, zooming tools, user preferences, filtering, and reporting.
			# Operations: CRM Basics - These related tutorials deal with successfully utilizing the SugarCRM interface as well as managing contacts, accounts, and security settings.
			# Operations: Value Generation - These related tutorials introduce the concepts of opportunities and leads as well as the calender, e-mail, and scheduling tools associated with those concepts. More advanced program features are also introduced.
			# Operations: Extended Management - These tutorials focus on the extensive management functions of SugarCRM, including campaign, document, project, access and customer service management.

	==Entities using SugarCRM==		==Entities using SugarCRM==

Shawndouglas: Added users.

2012-03-20T17:28:28Z

Added users.

← Older revision		Revision as of 17:28, 20 March 2012
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	Screenshots for the community edition of Sugar can be found on [http://www.sugarforge.org/screenshots/?group_id=6 the SugarForge site].		Screenshots for the community edition of Sugar can be found on [http://www.sugarforge.org/screenshots/?group_id=6 the SugarForge site].

			==Entities using SugarCRM==

			Examples of entities that use either the open-source or commercial versions of SugarCRM include:

			Advanced Glazings, athenahealth, Avis Scandinavia, Axxès, B&R Industrie-Elektronik, Bord Iascaigh Mhara, CAP'TRONIC, Center on Asia and Globalization, Coca-Cola Enterprise, Corona Medical, Fresenius Medical Care, General Motors Columbia, Induplast, Loomis, PARADE Magazine, State of Oregon, TAV Health, ThyssenKrupp System Engineering, Welland

			A full directory of SugarCRM users can be found at the [http://www.sugarcrm.com/crm/content/sugarcrm-customer-success SugarCRM website].

	==Further reading==		==Further reading==

Shawndouglas: Added internal link.

2012-03-19T23:36:06Z

Added internal link.

← Older revision		Revision as of 23:36, 19 March 2012
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	* standard reporting features		* standard reporting features
	* access to a mobile version of the site		* access to a mobile version of the site
	* MySQL and MS SQL database support		* [[MySQL]] and MS SQL database support
	* customer support		* customer support